Customer Support Specialist

<div class="content-intro"><p>Aura is on a mission to create a safer internet.&nbsp; In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly.&nbsp; This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.&nbsp;</p> <p>Come build with us!</p></div><p>Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. Aura is in an exciting phase of hyper-growth, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.&nbsp;</p> <p><strong>About the Role:</strong></p> <p>We are seeking a dynamic, customer service-oriented Customer Support Specialist to serve as a front line ambassador for Aura. In this role, you’ll educate our customers about our product, provide empathetic and prompt responses to customer inquiries, and collaborate with Customer Experience colleagues to deliver high quality support to Aura customers.&nbsp;<strong>This role is remote, but you must be based in the greater San Antonio, TX area (within 50 miles of city center).</strong></p> <p><strong>Day to Day:</strong></p> <ul> <li>Works as part of the Customer Experience team to provide superior service to Aura customers</li> <li>Answer general customer service inquiries, process enrollments, handle complaints, and troubleshoot problems with Aura’s products and services</li> <li>Manage a high volume of inbound calls and deliver a positive experience for each caller&nbsp;</li> <li>Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs</li> <li>Conduct outbound calls when following up with customers&nbsp;&nbsp;</li> <li>Other duties and responsibilities as assigned by management team</li> </ul> <p><strong>What you Bring to the Table:</strong></p> <ul> <li>2 years of experience in a customer service or call center environment preferred</li> <li>Excellent data entry and typing skills</li> <li>Superior listening, verbal, and written communication skills</li> <li>Ability to handle emotional and high-stress calls with empathy, remaining patient and calm to understand the caller