Design Operations Manager

Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at “home.” For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between!). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.  

Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home!

What you’ll do

The Design Operations Manager amplifies the impact of Angi’s Design team by streamlining processes, optimizing communication and alignment both internally and with the broader organization, and empowering the team with best-in-class tooling and learning opportunities to grow and excel professionally. They bring a wealth of experience in product design and design operations, specifically shipping products at scale and building processes for shipping products, and are a critical thought partner for design leadership. They ensure everything runs smoothly “behind the scenes” so that design and research professionals can focus on their crafts rather than onerous logistics and reporting.

The Design Operations Manager’s responsibilities span four areas of work:

• Workflows: Create and drive the implementation of discovery, definition, design, and delivery frameworks and processes that integrate with engineering, product, and other stakeholder organizations and processes. Optimize communication and connection points within the team and with other areas of the business.
• Tools & Infrastructure: Assess current design tools, facilities, and systems that will enable teams to deliver high-quality, coherent, and consistent design more efficiently. Define strategy and tactics around design tool usage and design systems, evaluate impact, and lead contract negotiations and renewals with vendors.
• Governance: Provide measurements and procedures for assuring the quality, effectiveness, and speed-to-market of our work across the organization.
• People: Partner with UX, engineering, and product leadership to understand strategic investments and team roadmaps to help balance the portfolio of UX design talent and workloads across the organization. Identify and implement learning opportunities for the team so they stay at the leading edge of their crafts, close skills gaps, and achieve their career development goals.
• Cross-Functional Operations: Partner with cross-functional operations team members to implement Angi’s new strategic planning process. Collaborate on projects aimed at improving Angi’s overall operational efficiency and strategic alignment.

Who you are

• 6+ years of experience working in product design and design operations in-house, shipping products at scale and building processes for shipping products.

• Strong process improvement background and experience applying design practices across large, complex organizations and working in collaborative multidisciplinary digital product teams.

• Experience implementing design systems in complex organizations.

• Experience with agile development and methodologies.

• Deep knowledge of design tools and a perspective on efficacy and application.

• Keen understanding of how to effectively plan projects, estimate work, define milestones, assign resources, and meet deadlines.

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits

• The salary band for this position ranges from $100,000-$130,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living. 
• This position will be eligible for a competitive year end performance bonus & equity package. 
• Full medical, dental, vision package to fit your needs 
• Flexible vacation policy; work hard and take time when you need it 
• Pet discount plans & retirement plan with company match (401K) 
• The rare opportunity to work with sharp,