ITM Receptionist Apprentice

The closing date is 18th Nov 2024

Job summary

Apprentice Scheme - Fixed Term 15 months

As the ITM receptionist, you'll be a key member of the ITM Core team, providing a high quality, professional service to all staff and visitors to the ITM. Duties will include dealing with all face to face, telephone and email enquiries; booking meeting rooms using the computerised system Bookwise, and advising participants of the location of these events. The post holder will also be required to update a staff database and provide access to the building following internal processes and procedures.

Main duties, tasks & skills required

This is a fantastic opportunity for individuals who want to begin their career in Customer Service and Business Administration, gain a Level 2 Customer Service Practitioner Award and learn a variety of customer service & administration skills. This will be an 18 month fixed term contract.

Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.

We are looking for an individual looking to gain hospitality experience and excellent customer service skills who has the ability to multi-task and work well under pressure.

UHB is committed to inclusivity and supporting diversity. Applications from underrepresented groups including LGBT+ people, people from ethnic minority backgrounds or people with a disability are particularly welcome.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

Please note for a specific detailed job description for this vacancy please see attached job description. 

Person specification

Qualifications

Essential

* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4 

Experience

Essential

* Experience of dealing with the Public/Customer service experience

* Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Teams and Outlook)

* Experience of using IT systems

* Experience of working in a busy office / customer care environment

* Knowledge of administrative systems/ office procedures acquired through on the job training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact: 

Kam Shergill 

Kam.Shergill@uhb.nhs.uk 

 

Pay scheme

Other 

Band

 

Salary

£12514.32 Yearly 

Contract

Apprenticeship 

Duration

15  Month(s) 

Working pattern

Full-Time, Flexible Working 

Reference number

304-1088269YS 

Job locations

Queen Elizabeth Hospital 
Mindelsohn Way 
Birmingham 
West Midlands 
B15 2TH 

Attachments

Job Description