Human Resources & Payroll Administrator

At Ten Group our goal is simple, to become the most trusted service business in the world.

We are a leading global lifestyle management business with presence in 22 offices globally and more than 1200 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. To find out more about Ten, please watch this short video here.

As the Human Resources & Payroll Administrator, you will have a front row seat and a direct impact on the next phase of our growth.

WHO are we looking for :

Ten is looking for a highly personable, dedicated and self-motivated Human Resources & Payroll Administrator to join our People Experience EMEA Team from our Cape Town office.

You are an organizational powerhouse that has the ability to collaborate with multiple internal teams and stakeholders, whilst maintaining that 'people persons' attribute that is so integral to this role. We're looking for someone to take a proactive approach supporting our employee community, strengthening our organization and its performance.

Main Areas of Responsibilities:

• ADMINISTRATION : full administrative duties related to full HR and payroll / manage all contractual and personal documents / information in line with Data Protection and GDPR requirements.
• EMPLOYEE JOURNEY : including but not limited to Onboarding of new colleagues across the EMEA region, in collaboration with Talent Development Team ; Work in conjunction with the People Experience Manager & Office Manager to bring the employee journey to life
• SERVICE DESK : manage and own People Experience Service Desk, allocating service requests and respond to queries related to administrative information.
• HRMS : manage and update HRIS (PeopleHR system), ensuring it is one source for all personnel information.
• PAYROLL : process payroll for 3 countries in a timely and accurate manner and promptly answer any queries in relation to salaries.
• COMPANY CULTURE : take a proactive part in the Social Committee, organizing regular social activities.

Requirements

MINIMUM QUALIFICATION

• Matric / Grade 12 / School Leaving Diploma
• Administrative qualification or Diploma or relevant equivalent in HR or Industrial Psychology would be beneficial.

EXPERIENCE REQUIRED

• minimum 3 years’ HR-focused experience of which at least 1 has been in payroll, running a payroll of 50+ employees is of advantage
• solid experience in an international company, providing support throughout the EMEA region; preferred
• previous Tourism, Travel & Leisure industry experience will be advantageous.
• experience in using HRIS systems; ideally PeopleHR

ADDITIONAL REQUIREMENTS

• Excellent written and verbal communication skills with English as first language, any additional languages of advantage
• Obsessions with accuracy and detail
• Ability to work independently, with the ability to collaborate
• Excellent problem-solving skills/ability to identify anomalies within a system or process, and the continuous desire to improve
• Must be able to take initiative and be a self-starter.
• Impeccable integrity and the ability to handle information with sensitivity and confidentiality.
• Exceptional people skills with an ability to interact professionally with people on all levels within the company
• Appetite to grow and be coached and mentored to become a well-rounded HR Professional.
• Excellent organizational and time management skills with the ability to multi-task.
• Confidence in using various MS Office 365 software

PLEASE NOTE : this position is based in Cape Town, and does require office presence on a Hybrid basis

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and w