Junior IT Support

Overview

Cordoba Corporation is a leading engineering and design firm based in California. We are seeking a Junior IT Support to provide technical assistance and help related to computer systems, hardware, or software. The role will entail providing timely assistance and support to end users, as well as work with installation, administration, maintenance support and updates of workstations. Collaboration with system administrators, Tier II Support, and the Director of Information Technology will be essential to aligning with the company's system direction, meeting requirements, and optimizing performance. The Junior IT Support will also be responsible for procurement, installation, administration, maintenance, support and updates of all workstations used in supporting Cordoba operations and will coordinate with the System Administrator and Director of Information Technology regarding the company’s systems direction, requirements, and performance. This entry-level role is a great opportunity to contribute to the efficiency and effectiveness of the organization's IT infrastructure.

Responsibilities

Team Responsibilities:

• Provides support to the Director of Information Technology as needed.
• Provides support to other IT technicians as needed.
• Performs additional duties and assumes additional responsibilities as identified by the Director of Information Technology for the efficient operation of Cordoba.
• Enforces information technology security policies and procedures.
• Recommends IT policy and procedure additions, changes and updates as needed.
• Installs, modifies, and repairs computer hardware and software.
• Follows standard help desk procedures including logging all help desk interactions.
• Research questions using available information resources.
• Redirect problems to the appropriate resources.
• Create and manage user accounts across various services, including Office products, security, phone extensions, and data backup.

Hardware/Software Problem Tracking:

• Performs security audits as required by information technology security policies and procedures.
• Repairs hardware as necessary and works closely with service vendors, contractors and consultants to ensure continuity of service.
• Informs management of recurring problems

Hardware Procurement/Requests:

• Installs, administers, maintains and supports all peripheral office equipment including, but not limited to, photocopiers, mail machines, video surveillance, and office door security system.
• Maintain daily performance of computer systems.
• Purchase software and hardware.
• Set up computers, update OS, install default and required software for new users.
• Maintains and updates Information Technology logs.
• Installs computer peripherals for users.
• Procures, tags, tracks, and logs employee technical equipment and software licenses
• Coordinates and tracks shipping to new and current employeess
• Cleans up computers.

 Employee Expectation:

• Drives results and sets priorities appropriately and independently with limited supervision and direction.
• Effectively contributes to overall IT strategy by providing assessment of hardware systems and process options.
• Demonstrates analytical problem-solving and troubleshooting skills.
• Identifies and escalates situations requiring urgent attention.
• Stays current with system information, changes, and updates.
• Creates a strong line of communication with team members when problems arise and is able to own up to/describe mistakes.
• Exhibits good judgement and adaptability.
• Displays ability to multitask.

Qualifications

• 1 year of IT help desk support and customer service experience required
• High School diploma or equivalent required; Associates or Bachelors Degree in Information Systems, Information Technology, Computer Engineering or related preferred
• IT Certifications are preferred (A+, Microsoft, etc.)
• Problem solving ability to analyze and and solve technical problems efficiently including researching solutions and applying logical reasoning to identify and resolve issues
• Attention to detail when diagnosing and resolving technical issues to ensure accuracy
• Basic knowledge of computer hardware components and their functions
• Ability to troubleshoot hardware and software issues
• Ability to learn new tools, technologies and techniques as needed
• Excellent written and verbal communication skills with customer service orientation
• Must be flexible and adaptable to change in a fast paced environment

Pay Range: $16.