Branch Parts Manager

Yukon Equipment Inc.

Regular

JOB SUMMARY

The Branch Parts Manager is responsible for the overall leadership and management of the parts department to ensure maximum efficiency, customer satisfaction, and profitability. This role oversees daily operations, inventory control, and parts personnel while driving sales growth through exceptional customer service. The Branch Parts Manager analyzes monthly sales and expense performance against budgeted targets, collaborates closely with service and operations teams to support equipment uptime, and develops and executes action plans to improve performance, control costs, and support sustained growth.

ESSENTIAL FUNCTIONS

• Partner with branch and leadership team to develop and execute action plans that control costs, grow parts sales, and maximize departmental profitability.
• Direct and manage all aspects of the Parts Department, including customer service, personnel oversight, ordering, sales, returns, expenses, inventory control, and documentation flow.
• Plan, coordinate, and forecast parts and supply requirements to support shop operations, field service needs, and customer demand.
• Supervise, train, and develop parts department staff, including scheduling, performance management, and ongoing skills development.
• Source parts, shop supplies, and outside purchases competitively to ensure cost efficiency while maintaining quality and availability.
• Maintain accurate inventory levels through cycle counts, physical inventories, and reconciliation of discrepancies.
• Ensure timely delivery of parts and outside purchases to mechanics and service personnel to support efficient repairs and minimize equipment downtime.
• Receive, process, and fulfill customer parts orders via walk-in, telephone, and electronic requests.
• Communicate order status, availability, and estimated delivery dates to customers, ensuring a high level of service and follow-through.
• Expedite customer backorders through manufacturers, vendors, or other branches, verifying order accuracy prior to release.
• Process shop and customer returns in accordance with company return policies and ensure credits are issued accurately and timely.
• Maintain accurate and up-to-date parts records, catalogs, price sheets, literature, and reference materials.
• Oversee inventory organization, parts counter operations, and display areas to ensure efficiency, accessibility, and a professional appearance.
• Utilize inventory management and ERP systems to track parts usage, sales trends, and reorder points.
• Analyze parts sales, inventory turns, and obsolescence to make data-driven purchasing and stocking decisions.
• Serve as the primary point of contact for parts-related escalations, resolving issues efficiently and professionally.
• Support warranty parts handling and documentation in coordination with service and manufacturers.
• Perform and oversee shipping and receiving activities, including verification of quantities, condition, and documentation.
• Maintain cleanliness and organization of the parts department, including routine housekeeping, bin organization, and material relocation as needed.
• Ensure compliance with company policies, internal controls, and applicable safety and environmental regulations.
• Promote and support service and parts marketing initiatives to drive sales and customer retention.
• Collaborate with service, sales, and branch personnel to ensure strong communication, coordination, and teamwork across departments.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position supervises the Parts department, managing its efficiency and profitability.

KNOWLEDGE, SKILLS, & ABILITIES

• Advanced knowledge of heavy-duty equipment systems and related parts, including identification, application, and compatibility.
• Strong knowledge of developing, managing, and executing budgetary plans to increase sales, control expenses, and improve profitability.
• Strong knowledge of parts ordering, sourcing, returns, shipping, and receiving processes, including coordination with vendors and internal departments.
• Excellent time management skills, with the ability to maintain consistent attendance, punctuality, and effective use of scheduled work hours.
• Ability to read, understand, and interpret safety rules, operating and maintenance instructions, procedure manuals, and parts documentation.
• Ability to actively listen and provide high-quality customer service while conducting business ethically and professionally with customers, vendors, and co-workers.
• Ability to communicate clearly an