Lead Customer Service Representative, Order Processing

We are hiring Rockstars to join our Sauer Brands team!


Overall Goal of the Lead Customer Service Representative Position:
Sauer Brands is the proud manufacturer of beloved products such as Duke’s Mayonnaise,
Kernel Season’s, Spice Hunter, and Mateo’s Salsa. We are looking for someone experienced in customer service and order management to join our team and help make sure consumers can enjoy our great products.

Lead Customer Service Representative Job Summary:
Provides support by processing customer orders, answering inquiries by phone or email.
Maintain up-to-date customer files, price lists and promotions. Communicates and works
cooperatively with brokers, account managers, and other individuals at all levels within the
company.

Key Duties and Responsibilities for the Lead Customer Service Representative:
• Order Management
◦ Receive and process orders from customers and brokers by email and EDI
◦ Interact daily cross functionally with the Transportation, Finance, Manufacturing, Operations, and Sales departments to ensure timely and accurate results
◦ Review customer invoices daily prior to submitting for payment
◦ Provide accurate information regarding availability of in-stock items
◦ Recommend alternate products based on availability or specifications
• Customer Relations
◦ Communicate with customers and brokers to keep them informed about promotional opportunities, order status, and any service-related concerns
◦ Work with sales and brokers to manage overall customer relationships
◦ Use Sauer Brands systems and reporting to manage and maintain accurate customer data
• Team Lead Support
◦ Support the Customer Service Manager with the following:
▪ Overflow tasks
▪ Transitioning new entities
▪ New employee onboarding, training, and check-in meetings
▪ Customer account and contact set up
▪ Manual invoicing
▪ Providing guidance and support to the CSR team
◦ Share in bi-weekly team meetings, or lead meetings in absence of manager
◦ Represent Customer Service as needed in other company meetings
◦ Support CSR team with PBI reporting
◦ Manage shelf-life expectations from warehouses and production
◦ Work with production to mitigate potential shortages

What We Are Looking For:
• Personal Characteristics
◦ Entrepreneurial drive and the desire to “build a business” Outgoing, energetic, and results oriented personality
◦ Overall confidence in one’s abilities and comfortable communicating the facts
◦ Smart, creative and inquisitive
◦ Integrity-Does the right thing even when no one is looking
◦ Disciplined approach for consistent results
◦ No excuses mindset
◦ Dependable team player with positive attitude
◦ Enjoy working as part of a team, collaborative, and diplomatic
◦ Organized and detail oriented
◦ Comfortable making decisions and prioritizing independently
◦ Sense of ownership to your job responsibilities
◦ Reliable
◦ Personal values that mesh with SBI values
• Performance History
◦ Documented history of making improvements in assigned work area/responsibilities
◦ Demonstrated progression in size and scope of responsibilities
◦ Stellar references based on contributions and performance
◦ Demonstrated proficiency in the following Areas
▪ Order management
▪ Invoicing
▪ Outlook, Word, Excel
◦ Written and verbal communication skills
• Education & Experience:
◦ College degree or 3-5 years of equivalent business experience required
• Additional Desired Skills:
◦ Microsoft PowerBI or other analysis and reporting applications
◦ PeopleSoft FSCM or other ERP systems
◦ Experience in food industry or other consumer package goods manufacturing, required

What Is In It For You:
Our company acknowledges talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

• 401K
• Medical/Dental/Vision Coverage
• Vacation, Sick Days and Holidays
• Flexible Spending Accounts
• Tuition Reimbursement
• Employee and Dependent Life Insurance
• Voluntary Disability Insurance
• Other Voluntary Insurance Options

Sauer Brands, Inc. is an equal opportunity e