EVENT OPERATIONS COORDINATOR – FANEXPO HQ

Company Description

Home to over 1,000 talented and passionate individuals, Informa Connect is a global business which delivers world-class live events and outstanding digital content to markets across 30 countries. From Biotech and Pharma to pop culture, we connect hard and fast with businesses to create exciting on-demand experiences who expect the very best.

It’s fast-paced and freedom-focused. Which means you’ll have the space to bring ideas to life and see the impact of your hard work in real time. If you’re looking to make a difference, you’ll find the support you need at Informa Connect - our community works together to deliver amazing results and will celebrate in your individual success. Move forward, move fast.

Job Description

The Operations Coordinator is responsible for delivering a program of B2C events, project managing all logistical aspects, and be the lead operations contact for the Fan Expo portfolio of events. The role will help support growth and revenue goals and work directly with show management.

Key Responsibilities:

• Plan and organize all logistical aspects of each event.
• Deliver events on-time and on-budget and to seek to continuously improve event delivery and creativity.
• Co-handle relationships and negotiate partnerships and costs with facilities and outside suppliers including AV, general services, cleaning, F & B, staffing agencies, signage, registration, security, decorators and contractors.
• Act as the liaison between the sales team and show management regarding floor plans, room layouts and booth Responsible for obtaining necessary approvals from relevant authorities.
• Control exhibitor/ sponsor communications and services as it relates to the operational details of the event.
• Oversee event move in / move out logistics, event set up, staffing.
• Ensure health and safety compliance on-site and within the office.
• Lead show and office supplies and assets onsite, in warehouse and with third party storage.
• Work on operational budgets, YOY proposal analysis, invoice review and reconciliation.
• Oversee the maintenance and growth of our registration process, ticketing and
• Oversee operational website updates and efficiency.
• Maintain good knowledge of contractors and venues to evaluate the services, facilities and best practices that are available within the industry.
• Collaborate with other departments including sales, sponsorship and marketing teams to ensure all processes are efficient and effective as possible, suggesting new processes where necessary.
• Work with the senior management team to enhance the product and service offering across the portfolio to maintain market leadership.
• Manage the effectiveness of office operations.
• Assist with diverse range of tasks throughout portfolio and office.

Qualifications

• 3 – 5 years of operational and/ or event management experience
• Highly organized and detail-oriented
• Strong time management skills and adaptable to constantly changing priorities
• Ability to work under pressure, balance workload and meet tight deadlines
• Critical thinker who can make suggestions for improving event and process
• Strong verbal and written communications skills
• Positive attitude, strong work ethic and team player
• College or University degree in event management, business management or project
• management
• Experience with Illustrator and floor planning considered an asset
• Experience with Salesforce and/ or other CRM platforms considered an asset
• Logistics experience considered an asset
• Proficient in Microsoft Office applications
• Must be available to work evenings and weekends during event dates
• Travel 4-5 events per year within Canada and US. Valid passport is mandatory.

The pay range for this position is $45,000 - $55,000, depending on experience.

Additional Information

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development  
• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!  
• Competitive Benefits with 401k match 
• Paid parental leave 
• Work with a high quality of specialist products and service  
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration  
• ESPP - become a shareholder  

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