Sales Assistant

Job Title: Sales Assistant

Job Overview: The Sales Assistant will play a key role in supporting the Sales team and ensuring a seamless client experience across all Center attractions. This position will handle inbound sales calls, manage group bookings, assist with payments, and provide support for the B2B ticketing portal. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment.

Key Responsibilities:

• Serve as a brand ambassador by delivering exceptional customer service and driving sales through all customer touchpoints.
• Respond promptly and professionally to inbound sales inquiries, assisting clients with new bookings and modifications to existing ticket orders.
• Process payments and issue tickets for Center attractions.
• Guide clients through the B2B ticketing portal and relay user feedback to the Sales team.
• Troubleshoot and assess customer needs to provide tailored solutions and a superior customer experience.
• Maintain and update client account content, ensuring all copy, imagery, and information are accurate and brand-consistent across reseller platforms.
• Process ticket requests for Sales team clients.
• Process and manage back-end booking for confirmed sales by sales team, including:
  o Group tour Bookings
  o VIP Experience Bookings
  o Holiday Experience Group Bookings
• Update and maintain CRM data, including contact and company information, and upload prospect lists provided by the Sales team.
• Assist with ad-hoc projects, special requests, and event coordination, particularly during peak holiday seasons.
• Proactively suggest improvements to enhance operational efficiency and customer satisfaction.
• Report any technical issues within the ticketing system to the IT team.
• Perform other duties as assigned by the Director of Sales.

Qualifications & Education:

• High school diploma or equivalent experience required.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).
• Experience in a high-volume, inbound call center with a strong customer service focus.
• Prior experience with attraction ticketing systems preferred.
• Fluent in English (spoken and written); multilingual abilities are a plus.

Required Skills & Attributes:

• Excellent interpersonal, verbal, and written communication skills.
• Strong customer service orientation with a passion for working with people.
• Self-starter with a proactive mindset and a drive for continuous improvement.
• High attention to detail and commitment to upholding quality standards.
• Experience delivering tailored service to VIP clients.
• Ability to thrive in a dynamic, fast-paced environment.

Physical Demands:

• Approximately 50% of the time this position requires the below physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently. 

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range$24—$24 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
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