ServiceNow ITOM Analyst - Senior - Consulting - Location OPEN

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​US - Consulting - Tech Consulting- TEP - ServiceNow ITOM Senior Analyst - Senior

 In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Manager you'll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.  

 

The opportunity

You'll lead a tight-knit team in a rapidly growing area of the business. It's a high-profile role, in which you'll have plenty of opportunities to showcase your ability to not only motivate and develop your team, but establish and maintain new customer relationships. As you do, we'll support you in developing consultancy and analytical skills – along with relationships that could define your career.  

 

Your key responsibilities

We are seeking a highly skilled and experienced ServiceNow ITOM Senior Analyst join our dynamic team. As a ServiceNow ITOM Senior Analyst, you will play a pivotal role in implementing and optimizing ServiceNow solutions for our clients. Your expertise in ServiceNow ITOM (Service Mapping, Discovery, Event Management, and CMDB) will be crucial in delivering high-quality services and solutions to our clients, ensuring their business processes are streamlined and optimized. 

 

Skills and attributes for success

Consultation and Requirements Gathering:

• Collaborate with EY's Tech Strategy, ServiceNow and client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration.
• Conduct thorough analysis of client's existing processes and systems to identify opportunities for improvement and optimization.
• Leverage Service Mapping checklist to validate readiness of client environment to initiate ITOM Service Mapping efforts.
• Capture the right details needed to initiate Service Mapping – such as credentials, application architecture diagrams, entry points etc. 

ServiceNow Implementation and Configuration:

• Assist in the design, configure, and implement ServiceNow solutions tailored to meet client's business needs.
• Work with EY's Global Delivery Services team located offshore and guide them to configure ServiceNow Service Mapping, Discovery, Event Management, and CMDB modules effectively to optimize IT infrastructure and service management processes.
• Work with EY's Global Delivery Services team located offshore and guide them to configure integrations between ServiceNow and third-party systems, tools, and databases, utilizing REST and SOAP APIs.
• Provide guidance to clients on the deployment of MID servers. 
• Configure MID servers to support Service Mapping, Discovery and Event Management.
• Hands-on experience with Service Mapping pattern development. 
• Experience with pattern based and tag based mapping.
• Experience of CSDM.
• Assist with Defining data management strategies, including data import/export, transformation, and cleansing, to maintain data integrity and consistency within the ServiceNow platform.
• Experience in importing and normalizing data into the ServiceNow CMDB (Configuration Management Database) to ensure accurate configuration items (CI) details are being used in IT workflows.
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