Account Manager (Employee Assistance Program) - Remote

Account Manager (EAP) - Remote

• Are you an experienced Account Manager looking for a new challenge?
• Do you value care management and quality improvement?
• Are you motivated, energetic, and excited to become part of the Acentra Health team?

If so, you might be our next new team member!

Who we need:

The Account Manager will build and maintain strong relationships with customers’ senior management and account management staff. Develop a business partnership that promotes opportunities for growth and revenue while supporting the customer’s growth objectives. Provide a high level of service to all customer requests including anticipating future needs. Provide high level internal communications within Acentra Health regarding client’s partners and market issues.

Why us?

Acentra Health is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.

People Focused. Mission Driven.

Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.

We do this through our people.

At Acentra Health, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.

Benefits are a key component of your rewards package at Acentra Health. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

What you’ll do:

• Develop and strengthen relationships at the account management and senior management levels of assigned clients. Identify current and future service requirements by building customer confidence and trust with key individuals who understand service requirements. Serve as the primary liaison with customers.
• Serve as subject matter expert to customers by providing high level product and service information. Demonstrate the impact of Acentra Health’s services for cost reductions and operations improvements. Manage contract, including renewals, and scope of work to ensure proper services are provided and avoid non-reimbursed services. Upsell services to existing traditional customers as well as to re-sell customers and Partners.
• Resolve client inquiries timely (including same day acknowledgement) and accurately.
• Establish and regularly update a strategic plan for each assigned account. Components of the plan to include schedule of deliverables with time frames, identified goals, customer relationship enhancements, and revenue growth.
• Contribute to Sales strategy by identifying short- and long-term issues to be addressed. Provide customer and market information, recommend options and courses of action, and provide implementation directives. Join Sales presentations as needed.
• Assist with RFP responses.
• Educate customers on Acentra Health’s philosophy of managed care, provide information on products and services as it relates to customer’s needs.
• Prepare, analyze, and deliver customer reports which demonstrate the customer’s usage, trends, needs, and tracks issues.
• Facilitate the implementation process, connect Operations, Finance and Clinical areas to the new client. Serve as key member of the Implementation team, acting as Implementation Manager as needed.
• Present EAP orientation training to employees and managers.
• Develop and cultivate internal relationships with partners across the Acentra Health organization.
• Other duties as assigned.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

What you’ll need:

Required Qualifications

• Bachelor’s Degree required. Master’s degree preferred.

Knowledge, Skills, Abilities

• Excellent verbal, written and organizational skills required.
• Ability to analyze, interpret and present information is essential.
• Public speaking experience is preferable.
• Ability to be a strategic thinker.