Senior Manager, Quality Assurance for Supplier Quality - Health & Wellbeing

WHO ARE WE?

Unilever is building an exciting new team to grow its presence in the Health and Wellbeing sector. Our goal is to help millions of people improve their health with solutions they can understand and trust. With a growing portfolio of purpose-led operating companies and products (Liquid I.V., Nutrafol, Olly, Smarty Pants, ONNIT, Welly and plans to add more), we’re looking for a Senior Manager to improve the management of our Contract Manufacturing Organizations (CMOs).

OUR BUSINESS

Reporting to the Head of US Quality and Regulatory Compliance, you will be part of a corporate level team responsible for improving the evaluation and management of contract manufacturers, packagers, warehouses/distributors, laboratories used to deliver foods, dietary supplements, cosmetics, OTCs, and medical devices.

KEY ACCOUNTABILITIES

This role will provide YOU the opportunity to work with fast-paced businesses to progress YOUR career. Some of the responsibilities are as follows:

• Work with R&D, Sourcing, Procurement, and Finance to improve the evaluation and selection of contract manufacturers and other third-party service providers.

• Develop requirements for on-boarding new CMOs including the communication of Unilever H&W quality expectations and requirements.

• Work with the operating companies to establish regular communications and meetings on quality topics with these suppliers.

• Oversee the QA evaluation process for contract partners to determine compliance with industry regulations and company standards.  Evolve the new Quality Management System to assemble effective quality KPIs to provide regular Quality Supplier Ratings (QSRs).

• Work with Supply Chain for the management and optimization of contract manufacturer relationships to achieve operational excellence and cost-effectiveness, including the selection of preferred long-term partners.

• Work with the Operating Company Quality staff to improve quality issue investigations and achieve effective CAPA plans at contract manufacturers, packagers, and distributors.

• Manage risk assessment and mitigation strategies related to supply chain and manufacturing.

• Support innovation in manufacturing and packaging processes through technological advancements and continuous improvement initiatives. 

• Manage 2-4 staff positions to accomplish these objectives.

• Develop procedures to ensure the smooth off-boarding of suppliers.

• Demonstrate strong organizational skills, team-working abilities and technical knowledge in manufacturing quality and regulatory requirements.

KEY EXPERIENCES AND QUALIFICATIONS

• Bachelor’s or Master’s degree in a science field such as Chemistry, Biology, Food Science, etc.; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.

• A minimum of 7 years of experience in a technical function for dietary supplements, functional foods, or drug products such as quality, regulatory, manufacturing or R&D.  Experience in overseeing manufacturing quality, auditing or supplier management is preferred.

• At least 2 years managing direct reports.

• Must have strong knowledge of US regulations, as well as cGMPs for these types of products. Knowledge also of international laws and regulations is a plus.

• Excellent English written and verbal communication skills (including giving presentations).

• Strong analytical, problem-solving, project management, interpersonal, & prioritizing skills. Experience meeting a budget is a plus.

• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external stakeholders.

• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

• Self-motivated with critical attention to detail, deadlines, and reporting

• Ability to travel up to 20% as needed.

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