Equipment Install Technician - Orange, CA

JOB OVERVIEW:

This position is responsible for providing installation of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced installers and supervisor to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive installation success to improve customer satisfaction, maximize customer retention and increases profitability.

KEY RESPONSIBILITIES: 

• Provides installation services to customers in a courteous and professional manner. May also provide repair services to customers on an as needed basis.
• Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
• Complete all on site installation, repair maintenance and test tasks under supervision of a Lead Technician or Project Coordinator.
• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
• Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

SKILL: 

Entry level technical professional; learning on the job. Has learned the fundamental concepts, practices, and procedures of a particular field of study, not yet the formal application of these concepts, practices, and procedures. Resolve the most routine issues.

COMPLEXITY: 

Work on problems of limited scope and impact with no to limited discretion to vary from established procedures. Perform structured work assignments using existing procedures to solve the most routine problems. Follow standard practices and existing procedures in analyzing situations or data from which answers can be readily obtained. Begin building working relationships internally and externally.

SUPERVISION: 

Work under close supervision and receive detailed instruction, guidance and direction on all assignments.

WORK EXPERIENCE: 

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION: 

Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES: 

• Basic troubleshooting skills
• Independent self-starter
• Basic computer skills                                                                                                                                                                                                                                                                                                    Interpersonal / communication skills
• Professionalism
• Accuracy and detail-orientation

SPECIFIC KNOWLEDGE & SKILLS: 

• Working knowledge of hydraulics, mechanical and electrical systems

PERFORMANCE REQUIREMENTS: 

To advance to a new job level, TSM must complete the following:

• Level 1 Certifications to be determined by the ROM/ZOM based on business need
• Must begin to cross certify (digital x-ray/software, digital CAD/CAM, etc.)
• Proven ability to administer on time and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579