Senior Guest Experience Associate

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

The Royal Caribbean Group has an exciting career opportunity for a full time Senior Guest Experience Associate reporting to the Senior Product Owner, Guest Experience Research.

 

Position is onsite and based in Miami, FL 

 

Position Summary:

 

The Senior Guest Experience Associate is responsible for observational/qualitative and on the ground research planning, analysis and reporting of guest experience research.

 

This position is expected to be a source of accurate knowledge about the guest and crew experience, and is relied upon to act as a liaison between shipboard and shoreside product development and product innovation teams to gather and analyze information. In addition to working closely with onboard teams, they will support the Guest Experience Research team to deliver strategic guest insights that inform new products and experiences.

 

This individual must have exceptional people skills and demonstrated experience in building relationships and creating trust to aid in gathering honest feedback from onboard teams and our guests. They must also have experience in creating and delivering presentations in professional settings.

 

This role is the “go-to” for all projects requiring travel to our ships and private destinations, therefore the ability to travel up to 60% is non-negotiable and is required on a monthly basis for up to a week at a minimum.

 

This individual must have existing knowledge and experience in the cruise industry.

 

Essential Duties and Responsibilities:

 

At a high-level, responsibilities for this role will include:

 

• Serves as a champion of guest empathy and insight within the Product Development organization.
• Conducts guest research including, observations, interviews, and surveys to evaluate and gain insight on products and experiences
• Works across the Product Development team to define the guest experience testing priorities and maintain the research calendar.   Collaborate with Product Development product owners to develop plans for iterative testing pre-launch and ongoing monitoring post-launch.
• Supports the Guest Experience. Research team with the design and end-to-end execution of custom quantitative and qualitative studies including the creation of high-quality deliverables. 

 

 

 

Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Standards, SQM standards, USPH guidelines, environmental, and safety policies.

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