Jobs and Careers

Director - Outreach, Onboarding, and Student Engagement (Full-Time, Academic Administrator) Fresno City College

Fresno City College Campusfull_timeVerifiedPosted 1 Jul 2026

💰 $153,752/yr($136,607/yr – $153,752/yr)

About the role

Announcement Information

Posting Number AA2026-2130 Title Director - Outreach, Onboarding, and Student Engagement (Full-Time, Academic Administrator) Fresno City College Campus Location Fresno City College Start Date 10/07/2026 Essential Functions of Position

Purpose
Under general direction, plans, organizes, directs and integrates operations of College Relations and Outreach department programs and services responsible for community outreach, matriculation and assessment of new students including Welcome Centers; determines department needs, formulates action plans and works with faculty and staff to provide student support and outreach services; develops and monitors the department budget; participates actively in District and college programs, initiatives and strategies for achieving the District’s mission and institutional goals within areas of campus responsibility; and performs related duties as assigned.

Distinguishing Characteristics
The Director, Outreach, Onboarding and Student Engagement is distinguished from other directors by its responsibility for providing management and oversight of the activities, services and staff responsible for college outreach, retention, and matriculation programs. Incumbents have full management responsibility for the department and have broad planning and administration duties.

Essential Duties & Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this assignment.

Plans, organizes, directs, controls, integrates and evaluates the work of assigned employees; with employees, develops, implements and monitors work plans to achieve goals and objectives; contributes to development of and monitors performance against the annual department budget; manages and directs development, implementation and evaluation of plans, work processes, systems and procedures to achieve annual goals, objectives and work standards.
Participates in the selection of full- and part-time faculty in coordination with the department, selection advisory committees, and the Human Resources Department; conducts and/or facilitates new employee orientations; encourages faculty in their continuing professional development; works to promote and maintain a collegial environment; serves as a mediator in the adjudication of faculty, staff, student and community conflict-resolution and grievance processes.
Directs and manages the performance of assigned employees; directs and oversees the selection of employees; establishes performance requirements and professional development targets for direct reports; regularly monitors performance and provides coaching for performance improvement and development including timely performance evaluations; ensures accurate reporting of absence time; hears and acts on grievances; subject to concurrence by senior management and Human Resources, approves or takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with Board Policies, Administrative Regulations, Human Resources procedures, Personnel Commission Rules, and collective bargaining agreements.
Provides day-to-day leadership and works with staff to ensure a high-performance, service-oriented work environment that supports achievement of the department’s and District’s mission, objectives and values; directs and guides the matriculation and enrollment services provided by the Welcome Center; promotes workplace diversity, inclusion, cultural competency and a positive work environment.
Plans, organizes, and directs the implementation of a variety of outreach activities and programs, placement testing and advisement programs to recruit and retain prospective students and enroll them in college and in student success programs; evaluates the effectiveness of outreach efforts and provides input on District-wide matriculation and enrollment efforts.
Collaborates with Public Information Officers to market and communicate outreach and student success efforts; coordinates and leads campus tours; coordinates or participates in large outreach, orientation and registration events on campus; coordinates logistics for major events with other departments, vendors and sponsors; performs on-site troubleshooting and problem resolution.
Establishes partnerships with K-12 school districts, adult education programs and community groups to plan, schedule and facilitate matriculation activities; coordinates college and District-wide matriculation events and processes including District-wide enrollment and orientation, R