Director of Business Analysis

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director of Business Analysis

What does a successful Director of Business Analysis do at Fiserv?

As a successful Director of Business Analysis, you will oversee a team of 50 product consultants, providing strategic leadership and support to ensure the delivery of high-quality consulting services. You will work closely with financial institution partners to drive credit processing P&L and enhance client satisfaction.

What you will do:

• Lead and manage a team of 50 product consultant to provide consultative services and delivery excellence
• Foster a culture of proactive client care and support for clients' business objectives
• Develop talent and career path opportunities for Business Analysts and Product Consultants
• Conduct performance evaluations, provide mentorship and execute a succession plan for the team
• Allocate resources effectively to ensure optimal team performance and project delivery
• Be a key influencer in communication and engagement strategy for the service team across Fiserv

What you will need to have:

• A minimum of 10 years of experience in business implementations or operations with experience in leadership roles
• At least 5 years of experience in the Financial Services Industry
• A proven track record of effectively driving delivery and managing a large team
• Strong understanding of business financial practices and accounting
• Extensive experience in data-driven management, metrics and reporting
• Exceptional communication and presentation skills, with the ability to convey complex analytical findings to non-technical stakeholders

What would be great to have:

• Experience developing and championing client delivery and service processes to manage client initiatives and progress
• A background leading annual, quarterly and monthly planning exercises with client and product teams to ensure expectations are effectively managed
• Proficiency with mapping out and executing strategies that will enable scaled adoption of products across key customers
• Ability to develop and monitor metrics for demand and capacity planning to ensure efficient organizational efficiency

Perks at work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional and financial benefits from day one
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates and free counseling through our EAP
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards
• Prioritize your health with a variety of medical, dental, vision, life, disability insurance options and a range of well-being resources through our Fuel Your Life program
• Advance your career with training, development, certification and internal mobility opportunities
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas and elevate careers

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Comp