IDVA-FIELD VETERANS SERVICE OFFICER (RICHTON PARK)

Job Requisition ID: 53584 
Closing Date: 03/09/2026
​Agency: Department of Veterans' Affairs
Class Title: VETERANS SERVICE OFFICER - 47800 
Skill Option: None 
Bilingual Option: None
Salary: $4,954 - $6,894/Monthly; CBA language applies; Anticipated starting salary $4,954/monthly
Job Type: Salaried
Category: Full Time 
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC028 Paraprofessional Human Services Employees, AFSCME

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions:

• Acts as Service Officer for the Field Services Division within the IL Department of Veterans' Affairs managing the operation of a field office, with emphasis on claims and the origination of appeals.
• Advocates for veterans, retirees, spouses, and dependents regarding applicable benefits.
• Serves as liaison with various county, state, and federal agencies, in establishing veterans entitlements to benefits, resources and services.
• Represents the IL Department of Veterans' Affairs at various community affairs and public events, explaining the functions of the IL. Department of Veterans' Affairs.
• Trains and/or assists in the training of newly appointed Veterans' Service Officers.
• Performs other duties as required or assigned within the scope of the duties enumerated above.

Minimum Qualifications:

• Requires knowledge, skill, and mental development equivalent to the completion of two (2) years college with emphasis in business administration or public administration.
• Requires an honorable discharge from service in the Armed Forces of the United States. The veteran must have served during a time of hostilities with a foreign country, and must meet one or more of the following conditions:
  (i) The veteran must have served a total of at least 6 months.
  (ii) The veteran served for the duration of hostilities regardless of the length of engagement.
  (iii) The veteran was discharged on the basis of hardship.
  (iv) The veteran was released from active duty because of a service-connected disability and was discharged under honorable conditions.
  * (20 ILCS 2805/4) Executive Branch, Department of Veterans Affairs Act, Section 4
  * As used in this section, "time of hostilities with a foreign country" means any period of time in the past, present, or future during which a declaration of war by the United States Congress has been or is in effect or during which an emergency condition has been or is in effect that is recognized by the issuance of a Presidential proclamation or a Presidential executive order and in which the armed forces expeditionary medal or other campaign service medals are awarded according to Presidential executive order. (Source P.A. 88-275.)
  Hostilities Start/Date End Date: 
  World War I: April 6, 1917 - November 11, 1918
  World War II: December 7, 1941 - Decem