Senior Director, Segment Head

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.

 

Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive and you can make a meaningful impact.

 

Want to learn more about a career on our commercial team? Visit our careers page: https://careers.fitch.group/content/Fitch-Solutions-Commercial/

 

Fitch Solutions is currently seeking a Senior Director – Segment Head / Team Lead, Americas Sellside Account Management (North American Regional Banks) based out of our New York office.

  

How You’ll Make an Impact:

You’ll be responsible for leading and scaling the growth of the Fitch Solutions business through a consultative, account management–led approach—anchored in strong client relationships, rigorous renewal discipline, and thoughtful expansion planning.

 

Segment & Commercial Leadership

• Own the North American Regional Banks segment strategy: account coverage model, client engagement standards, retention risk management, and growth priorities.
• Build a culture of accountability aligned to the Commercial organization’s principles (e.g., “Own Your Outcomes,” “Know Your Customer,” “Be Data Driven”).
• Serve as an internal voice of the segment—sharing market feedback to inform product positioning, packaging, and commercial priorities.
• Translate firm-wide commercial priorities into clear segment-level objectives, operating rhythms, and success metrics for the team.

Renewal Excellence & Retention Management

• Accountable for renewal outcomes across the segment, ensuring the team consistently executes a disciplined, client-centric renewal process aligned with company goals.
• Set expectations, cadence, and governance for the renewal motion, including renewal calendars, risk identification, action planning, executive-level coverage, and clear escalation paths.
• Ensure the team leads contract negotiations effectively, providing guidance and escalation support on complex or high‑risk renewals.
• Drive consistent best practices across the segment for multi-year renewals, price realization, and enterprise-wide relationship coverage.
• Monitor renewal health, risks, and performance trends, intervening where necessary to unblock issues and ensure predictable retention and renewal outcomes.

Expansion & Cross-Sell Growth

• Ensure the team effectively positions and expands adoption of the full Fitch Solutions portfolio across the segment, including:
  • Credit research, investment recommendations, and fixed income data services across IG, HY, Structured Finance, and Loans
  • Credit risk solutions supporting counterparty risk workflows
  • Industry and country macro research and data
  • Sustainability insights across securities, entities, and countries
• Set clear expectations for end-to-end relationship management, ensuring account managers coordinate effectively with Customer Success, Solutions Architects, and Sales Specialists to drive deeper, broader client engagement.
• Oversee account planning and white-space identification across the segment; ensure disciplined execution