PATIENT FLOW MANAGER, HOSPITAL
Compass GroupAbout the role
Schedule: Full time; primarily Tuesday through Saturday, 12p-8:30p. More details are available upon interviewing.
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job Summary
Key Responsibilities:
- Provide leadership, coaching, and daily oversight to Patient Flow Coordinators, Dispatchers, and Patient Transporters
- Apply and reinforce knowledge of patient transport procedures, infection prevention protocols, patient safety standards, and proper body mechanics
- Oversee and manage dispatch operations, including workload distribution, prioritization of transport requests, and transporter utilization
- Monitor patient flow activities and identify opportunities to improve operational efficiency, service levels, and patient experience
- Collaborate with clinical and support departments to coordinate patient transportation services and establish service-level expectations as needed
- Ensure compliance with all applicable federal, state, and local regulations, as well as organizational policies and standards, including those of The Joint Commission (TJC), OSHA, and CDC
- Recruit, onboard, train, develop, and evaluate staff, including Patient Flow Coordinators, Dispatchers, Constant Observers, Patient Transporters, and other support personnel
- Assist the Unit Director in achieving departmental goals, monitoring performance metrics, and maintaining budgetary objectives
- Support ongoing quality improvement initiatives and utilize operational data to drive performance improvements
- Address service issues, resolve operational challenges, and ensure a high level of customer satisfaction
- Perform other duties as assigned
Qualifications:
- Minimum of two years of management or supervisory experience in a hospital, healthcare operations, patient transport, patient sitter, logistics, or related environment preferred
- Demonstrated ability to analyze operational and statistical data, identify trends, and implement process improvements
- Strong leadership, communication, customer service, and problem-solving skills
- Proficiency with Microsoft Office applications and Windows-based operating systems
- Ability to troubleshoot software and technology-related issues and coordinate resolution with internal or external support teams
- Knowledge of hospital operations, patient flow processes, and patient transportation services preferred.
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Ch
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