Security Support Manager - New York City

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Motorola Solutions’ Managed & Support Services (M&SS) organization is responsible for all aspects of sustainment of Government First Responder mission-critical communications infrastructures and associated devices, including land mobile radio, E911, computer aided dispatch, and command center voice, video, and data technologies. Sustainment of these technologies includes network and security monitoring, product maintenance and repair, in-field outage response, preventative maintenance, and technology upgrade subscriptions. The services are delivered through an ecosystem of roles, including Customer Support Managers (CSM), System Managers, Field Service Delivery Specialists, and Field Service Technicians.

Job Description

The Security Support Manager (SSM) is responsible for coordinating the delivery of MSI’s cybersecurity services as contracted with specific customers in New York City.  MSI’s obligations span system security, security patches, authentication, and access control, critical threats, and change management.  Consequently, the SSM oversees the security operation of the network in collaboration with Motorola Solutions’ Security Operation Center (SOC) and the Threat Intelligence Team to provide the highest level of system protection and threat management.

This role is the primary Motorola Solutions interface to the customer Network Security Team.

Scope of Responsibilities:

• Create, track, and update release plans for security updates.

• Develop Methods of Procedure (MOP), plan/schedule, and oversee the execution of Motorola Solutions patches on the Motorola Solutions equipment covered under contract.

• Develop MOPs, plan/schedule, and oversee the execution for third-party software patches as related to the third-party systems covered under the contract. This includes Microsoft, LINUX, Aviat, and Nokia.

• Track the impact of security updates and patches on existing hardware.

• Manage configuration of firewalls and logging servers.

• Identify network vulnerabilities and abnormal activity.

• Perform advanced behavioral analytics for internal data theft and extrication.

• Ensure the Customer Hub portal is updated and current concerning security-related items.

• Act as the primary interface to NY City Agencies Network Security Team.

• Coordinate with the Field Service Operations Manager when resources are needed for work related to security.

• Monthly generation of a Security Report and meeting with customer Network Security representatives.

• Maintain and implement the MSI/Customer Security Escalation Process.

• Collaborate with the System Manager on the status and management of day-to-day activities.

Additional Qualifications:

• The candidate will be required to obtain Network + and Security + Certifications within the first year of employment with Motorola Solutions.

• 3+ years of experience in a services business, displaying an understanding of the principles of service operations and customer support.

• 3+ years of program management experience, including customer-facing experience.

• Highly conversant in cyber security principles, including security patching, security monitoring activities, and threat intelligence concepts.

• Drive and/or conduct Secure Design Reviews and Threat Assessments

• Support the development of Risk Assessment and Mitigation Strategies

• Vulnerability reporting and response communications

• Support cybersecurity Incident Response and Crisis Management Processes/Activities