Assistant Property Manager, Avalon/The Village at Chesapeake

Description

Be a part of the best team in Property Management!

Welcome to Avalon & The Village at Chesapeake, Vesta communities in Washington, DC. We are looking for a results driven, affordable housing experienced, customer service focused Assistant Property Manager to join our team! 

What we Offer: 

At Vesta, we take pride in hiring the best talent in Property Management. We work hard and we have fun doing so. In addition to our generous benefits package, we offer service awards, performance bonuses, team member appreciation events and opportunities for growth. Our benefits include: 

• Medical, dental & vision insurance 
• Company matched 401(K) 
• Paid time off- Vacation, sick, floating holidays 
• 12 additional paid holidays 
• Tuition Reimbursement 
• PetPlan Pet Insurance 
• Employee Assistance Program 
• Long & Short-Term Disability Insurance 
• AND MORE 

The Assistant Property Manager is responsible for assisting and supporting Property Manager and support staff in achieving maximum occupancy and collections at the property. Communicate and collaborate with site staff to ensure that all site compliance and financial administrative procedures are met. This position also assumes the role of person in charge when a Property Manager is not present.

Essential Functions: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Depending on the needs of the property, the Assistant Property Manager will be responsible for all or some of the following duties:

• Fosters a positive, active and collaborative relationship with residents, communities, and associated agencies.
• Works with Property Manager in all functions with a significant focus on assisting in support of site staff.
• Assists and supports Property Manager in the coordination and processing of compliance and financial administration, leasing, resident retention, and maintenance and safety.
• Responsible for keeping reception area clean with professional surroundings.
• Answer and direct incoming calls to the appropriate team member. When the appropriate team member is unavailable, ensure proper follow up.
• Listen and address resident concerns/requests timely, to ensure resident satisfaction or if their requests are unreasonable, ensure they receive a response regarding our action/inaction.
• Greet, introduce, welcome and convey benefits of the property to prospective residents and visitors. Coordinate leasing to include interviewing prospective residents and assessing their needs and qualifications. Secure a completed welcome card and/or application from the prospective resident. Enter prospective resident information into the property data system.
• Schedule application intakes, interviews, processing and preparation of applications, and their distribution.
• Accompany prospective residents to apartments, discuss size and layout, terms of lease, and available facilities, i.e., swimming pool, laundry, shopping centers, services available.
• Qualify prospective residents, based on property program requirements and the tenant selection plan.
• Coordinate and maintain a healthy applicant waiting list to ensure future maximization of occupancy.
• Calculate rent, based on property program/procedures or rent schedule.
• Complete appropriate lease forms/documents and collect reservation deposit (if applicable), security deposit, and initial or prorated rent.
• Handle marketing outreach to include interacting with neighborhood groups, local employers, community organizations and any other sources of prospecting and lead generation with a focus on converting leads into rentals.
• Conduct marketing surveys and regularly review traffic reports, share trends with Property Manager.
• Assist with and attend resident retention initiatives (i.e., resident functions, promotions, monthly newsletters, etc.) and property-issued communications/notices (i.e., bad weather, emergency, etc.).
• Gather, prepare, and execute lease renewals, and intake, prepare, and process interim recertification, annual recertification and other documentation as required by local, state and federal agencies. Secure all required applicant and resident signatures, for administrative processes.
• Maintain accurate record of all resident transactions/ certifications and process timely (interim certifications, move-in/move-outs, etc.).
• Manage the collections, depositing and posting of all rent and late fees/charges, delinquencies, late notices and evictions as assigned by management.
• Manage and ensure all Housing Assistance Payments, includin