Full-Time Frontline Member Service Representative
Community Choice Credit UnionAbout the role
The Frontline Member Service Representative is responsible for providing quality service and assistance to membership by identifying and recommending appropriate products, solutions and services that will improve their financial lives with every member, every time. This role is an individual contributor at the Credit Union.
Essential Duties:
o Member service and teller functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
o Responsible for opening member accounts, enrollment in credit union services, and clearly presenting and explaining accounts, service terms, and conditions in order to meet both member expectations and compliance requirements.
o Balance daily transactions to ensure accuracy within credit unions policies.
o Process member loan applications, closings, and ensure loan documentation and disbursements are complete and accurate.
o Apply compliance, security, and fraud training in adherence to credit union policies and procedures to maintain the security and safety of staff, members, and membership information.
o Identify discrepancies and inconsistencies in member accounts and accounts.
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