Director - Strategic Activation

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

The Director of Strategic Activation is a strategic leader responsible for driving enterprise-wide transformation initiatives that reimagine care delivery, operational efficiency, and patient experience. This role leads cross-functional teams to identify opportunities for improvement, design, implement, and sustain enterprise-wide transformation in support of MLH's strategic priorities. This high impact role is for a change agent who models appropriate behavior as exemplified in MLH Mission, Vision and Values, thrives in complexity, inspires collaboration, and translates bold initiatives into measurable outcomes.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Director of Strategic Activation is a strategic leader responsible for driving enterprise-wide transformation initiatives that reimagine care delivery, operational efficiency, and patient experience. This role leads cross-functional teams to identify opportunities for improvement, design, implement, and sustain enterprise-wide transformation in support of MLH's strategic priorities. This high impact role is for a change agent who models appropriate behavior as exemplified in MLH Mission, Vision and Values, thrives in complexity, inspires collaboration, and translates bold initiatives into measurable outcomes.

What you will do

• Deploy a hypothesis-based approach to problem solving to support systemwide strategic and transformation priorities.
• Ability to deploy technical expertise in at least four of following focuses is required: service line development, healthcare process improvement, healthcare customer experience, digital and virtual health, provider network planning, physician engagement, mergers and acquisitions, or post-merger integration implementation.
• Under the direction of the Chief Strategy Officer, lead the planning, execution, and evaluation of systemwide strategic initiatives by partnering with clinical, operational, and technology owners to support implementation of the strategic plan, improve patient experience, promote operational efficiency, and enhance quality.
• Implement governance structures, outcome metrics, project management processes and tools, and reporting frameworks and provide regular updates on initiative progress to key executive stakeholders.
• Facilitate workshops, design sessions, and steering committees to create solutions and manage initiative progress with initiative stakeholders.
• Oversee the management of key enterprise reporting dashboards.
• Lead with a customer-centric mindset to provide high quality project management and process improvement support to internal customers across the organization.
• Build strong relationships with key organizational leaders to foster alignment and buy-in.
• Lead a team of managers and individual contributors to collect and validate data, produce high-quality qualitative and quantitative assessments to support systemwide initiatives.
• Always be learning and coach team of managers and individual contributors to do so as well.
• Be a people activator by maintaining and developing a competent, productive, and quality conscious workforce by hiring, evaluating, and coaching department personnel according to the MLH value system. Promote an environment that encourages staff professional growth and communicates a clear vision of organizational values and expectations.

Education Qualifications

• Bachelor's Degree Business Administration/Management
• Bachelor's Degree Healthcare Administration
• Bachelor's Degree Nursing
• Bachelor's Degree Education
• Master's Degree Business Administration/Management
• Master's Degree Healthcare Administration
• Master's Degree Nursing
• Master's Degree Education

Experience Qualifications

• 7-9 years Seven (7) years of direct work experience in healthcare strategy or operations.
• 5-7 years Progressive management

Skills and Abilities

• Technical expertise in at least four of the following focuses is required: service line development, healthcare process improvement, healthcare customer experience, digital and virtual health, provider network planning, p