Warehouse Outbound Supervisor

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its business with Business Process Outsourcing. To learn more about Samsung SDS Logistics, please visit www.CelloLogistics.com

 As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

 The Warehouse Outbound Supervisor is responsible for the efficient operation of shipping, including proper manpower utilization, effective use of standard operating procedures, and motivating members of the crew and for operating in a safe, productive manner. Supervisory responsibility for material handling, picking, scanning, and loading.             

 To learn more about Samsung SDS America, Inc. please visit www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

1.      Operational Oversight and Execution:

• Oversee the process for outbound shipments by load, the scanning of all outbound pallets, and ensuring pallet counts match system-generated reporting.
• Ensure the product is properly loaded to arrive at customer’s distribution center or site in good order.
• Monitor and maintain processes to ensure excellent process, product quality with maintaining accuracy and integrity of inventory.
• Monitor outbound, loading of all materials inside the warehouse and able to keep track of the transaction through WMS and MS excel.
• Manage daily outbound schedule and ensure effective communication with carriers and clients.
• Make necessary adjustments to processes and arrange schedule to meet deadlines and adapt to the volume of the business.
• Execute daily outbound transactions with using WMS.
• Monitor team member output, work efficiency, and labor utilization to ensure smooth operations.
• Support all established warehouse and distribution goals and objectives.

2.      Client Relationship Management and Service Delivery:

• Build and maintain strong relationships with clients, proactively addressing their logistical needs to achieve high levels of satisfaction.
• Responsible for having a full understanding of all aspects of department processes as well as an understanding of all customer expectations.
• Respond promptly to customer requirements, concerns, and issues, resolving any operational irregularities.
• Ensure customer requirements are met efficiently.

3.      Compliance and Documentation Management:

• Confirm all documentation requirements are correctly completed and submitted to the appropriate department.
• Create and sustain a cohesive, positive and clean work environment.
• Ensure compliance with established safety programs and company standard.
• Enforce safety standards and policies, maintain records, and keep practice in compliance with health regulations and OSHA.

4.      Team Leadership and Development:

• Support, motivate, and encourage teamwork within the workforce to meet productivity targets.
• Coach team members through troubleshooting and monitor processes, tools, and equipment.
• Assist in the selection training of new team members in accordance with company and developing talent.
• Communicate department objectives, metrics, and productivity to team members and peers

5.      Record Keeping and Reporting:

• Maintain accurate and comprehensive records and prepare reports related to outbound operations.
• Compile and present reports, synthesizing necessary data
• Clarify outbound damages with client and provide the report.
• Develop and implement data quality checks to ensure accuracy and consistency of data.
• Create and maintain reports and dashboards to track KPIs and identify trends.

Requirements

Requirements/Qualifications:

• High school diploma or Higher degree Required
• 4+ years of Logistics or warehouse operation working related experience is required
• Relevant industry knowledge
• Ability to build trustworthy re