Vice President, Client Services - Real Assets

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Real Estate Client Services team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon. 

The Role: 

• Be part of a Client Service team for several mid-sized relationships (7-8).
• Assist with pricing models and fee proposals for new funds launches, expanded/additional services and fee restructuring (as needed to maintain appropriate Gross Margin).
• Assist with Business Change Log (BCL) for new clients/funds. 
• Update CRM system weekly with business relevant client activities, make necessary updates to client and Citco information. 
• Assist with presenting Citco developments, system updates and product enhancements covering Real Assets to clients.
• Be a point of escalation where Fund Accounting, Investor Relations or Ancillary deliverables are at risk of being delivered late or incomplete, manage expectations and communication with client and internal management, confirming the issue, proposed resolution and timeline for closure, ensuring that all parties remain updated until resolved. 
• Manage on-going client change requests (CCR).  Review request, discuss with Client Service SVP to determine next steps.
• Attend the weekly client service calls.
• Assist with the preparation of quarter service calls with Citco teams and client.
• Assist with client requested DDQ programs, as needed.
• Attend the in-person annual client strategy meeting
• Relationship Management attending clients to Citco events
• Provide real estate industry knowledge and expertise to clients, Business Development, Global Relationship Managers and Senior Management teams on sales pitches and client presentations.
• Maintaining strong relationships across Citco Lines of Business (LOB) to ensure cross selling opportunities are reviewed.  To the extent clients are a shared LOB client, establish recurring internal meetings to share information and feedback.
• In depth knowledge of full service offering across Ancillary services.  Assist with service issues inclusive of billing/revenue.
• Assist with documenting risk events and create actions to quickly solve and recommend risk mitigation steps.
• Monitor and ultimately achieve the ability for clients to be a reference. 
• Assist with Annual Budget planning of revenue for existing and new funds.
• Review and sign off on weekly hours recorded by all Citco teams for each client/fund to ensure cost is complete and correct.
• Quarterly gross margin analysis for clients/funds.  If margin is not met, assist with a business plan (actions and timeline) to improve results. 
• Approve all accrued revenue monthly in corporate system by client/funds.
• Approve billing before release to clients.
• Collection of client/fund accounts receivable and, as appropriate, work with the client to ensure prompt settlement within agreed terms. 
• Ensure internal policies are followed including travel, risk, internal controls, corporate governance/policies.
• Work with Citco operations to understand any new or changed policies and procedures.
• Ensure progress is monitored for SOC 1 program.  Receive requests for SOC 1 reports and ensure delivery is made to clients (as requested).

About You:

• Degree in Business Administration, Accounting, Finance or related discipline with 10+ years of experience including real estate; including at least 5 years of Client Service Management Experience.
• Strong knowledge of real estate and/or private equity fund structures, fund types, and asset operati