eCommerce Customer Support - Shopify

This is a remote position.

• Promptly address customer inquiries via online chat, email, and other communication channels, ensuring timely, accurate, and professional responses.
  
• Utilize Shopify and internal CRM systems to retrieve and review customer order details, process orders, and manage customer accounts.
  
• Process refunds, exchanges, cancellations, and other customer requests in strict adherence to company policies and procedures.
  
• Collaborate with the fulfillment, logistics, and product teams to resolve customer issues efficiently and ensure a seamless customer experience.
  
• Create and send personalized email and SMS quotes to customers based on their specific inquiries and preferences.
  
• Maintain a deep understanding of our product catalog, promotions, and policies to provide expert assistance and guidance to customers.
  
• Monitor and document recurring customer feedback and issues, preparing detailed reports for the management team to drive continuous improvement.
  
• Participate in regular training sessions and team meetings to stay updated on company policies, new product launches, and e-commerce best practices.
  

Requirements

Benefits

• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job