Customer Service Representative, Jewish Hospital, PRN

Overview

We are Hiring at Jewish Hospital!

Location: 200 Abraham Flexner Way Louisville, KY 40202

Shift: PRN

 

About UofL Health 

UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations, and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital.

 

Affiliated with the University of Louisville School of Medicine, UofL Health is committed to providing patients with access to the most advanced care available. This includes clinical trials, collaboration on research and the development of new technologies to both save and improve lives. With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care. For more information on UofL Health, go to www.UofLHealth.org.

 

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

 

JOB SUMMARY

The concierge staff will also be identified as the vision for U of L Health Care in all facilities.  The Customer Service Representative provides a superb customer experience to our patients, families, physicians and staff. The Customer Experience Representatives are a vital part of creating this experience as they provide the first and last impression.

Responsibilities

JOB RESPONSIBILITIES

• Greets customers (patients, families, faculty and practice staff) in a friendly and hospitable manner and responds quickly to inquiries.
• Projects a positive personal and professional image of the Customer Experience Representative and U of L Health Care at all times, under all circumstances.
• Complies with HIPAA privacy and security requirements to maintain patient confidentiality at all times.
• Provide accurate, up-to-date information regarding building entities and functions, including all practices in building.
• Provide accurate, up-to-date information regarding U of L Health Care entities, practice groups, physicians and clinics via written materials.
• Provide hospitality information to out-of-town visitors on car rental, restaurants, hotels, etc.
• Provide supervised location for patients to wait while family parks the car
• Provide a wheelchair for the patient if needed and act as a guide for him/her to the medical practice.
• Provide assistance to patients and guests with taxi contact for transportation
• Complete routine assignments and special projects as directed
• Contributes to the accomplishment of department objectives
• Attends and participates in department and appropriate meetings.
• Provides information to other practices and outside agencies as needed
• Actively participates in Customer Service Training program, Customer Focus Inc and demonstrates skills and tools learned (i.e., gives “G.E.M’s often). 
• Answers telephone promptly and pleasantly. Adheres to proper telephone etiquette. 
• Performs other duties as assigned.
• Complies with all department policies and procedures
• Complies with local, state and federal rules and regulations and the requirements of accrediting bodies.

MINIMUM EDUCATION & EXPERIENCE

• High School Diploma or equivalent

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of hardware and operating software system
• Ability to analyze problems and select proper corrective action
• Excellent written and oral communication skills
• Ability to organize tasks and work independently
• Team Player and ability to multi-task

Qualifications

WORKING CONDITIONS

• Able to work at a standard computer workstation, remain seated for up to one hour and move around a normal office environment without assistance.
• Able to dial a standard touch tone telephone
• Able to move around the UofL Health Care Outpatient Center (8 floors) as needed without assistance to guide patients to the correct medical practice for their appointments.

JOB REQUIREMENTS

• Candidates upon hire will complete an electronic I-9 verification.

• Only those candidates whose experie