DEPT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

Division of Taxpayer Services

1600 W Monroe Street, Phoenix, AZ 85007

Salary: $19.71 Hourly 

Grade: 16

Closing Date: 5/15/2026

The Taxpayer Support Specialist 3 is the face of the Department of Revenue by interacting in person with taxpayers coming into the Phoenix, Mesa, and Tucson offices, as assigned. This role is responsible for directly receiving, processing, and applying payments for all tax types in the forms of cash, checks, debit/credit cards, and money orders to taxpayer’s personal or business accounts, and also complete daily reconciliation and end-of-day balancing of assigned till. Additionally, the Taxpayer Support Specialist 3 assists the Licensing Specialists with processing licensing and registration forms, general disclosure/representation authorization forms, requests for copies of tax documents, and all other applicable State of Arizona tax forms that are accepted in office, as requested.

This position is  full time in office M-F 8am-5pm

         Cashiering/Clerking:

• Receives and processes taxpayer’s payments in the form of cash, check, debit/credit card, and money orders
  
• Accurately applies payments to taxpayer’s personal and business accounts
  
• Completes daily reconciliation and end-of-day monies balancing of assigned till
  
  License and Registration Forms Processing:
  
• Facilitates the processing of applications and forms to include:
  
• Processing license, contracting, and registration renewals and applications
  
• Processing business account updates
  
• Processing and completing applicable ADOR Taxpayer Forms such as Power of Attorney and Requests, Copies of Tax -Documents requests, and
• Marijuana Excise Tax Returns
  
• Preparing responses to emails and escalated tickets to applied for accounts and suspended applications
  
  Service Delivery:
  
• Greets taxpayers professionally and courteously, demonstrating a willingness to actively listen and address their inquiries or concerns
  
• Efficiently provides taxpayers with accurate information and proactively educates taxpayers to sustain compliance
  
• Documents taxpayer interactions and/or transactions, and records details of inquiries, complaints or comments, and any actions taken
  
• Refers unresolved customer grievances or inquiries to designated departments or leads/supervisors
  
• Responds to inbound inquiries and/or grievance emails from taxpayers
  
  Agency/Department Compliance & Continuous Improvement:
  
• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
  
• Actively contributes to team and individual effectiveness through the following: -
  
• Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
  
• Completes all required training in a timely manner.
  
• Participates in assigned work teams as appropriate.
  
• May complete periodic metrics, projects, huddle boards and reports as requested.
  
• Prepares for and actively participates in 1:1 coaching with supervisor
  
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.