Customer Onboarding Specialist

🌱 About us

Our journey began in 2019 with Alexis, Matthieu and Arnaud as our founders. Today we are a global leader in carbon accounting , we’re B-corp certified and a recognised member of the French Tech 120.

Our innovative climate suite combines smart data collection with advanced features, making it the most intuitive carbon accounting solution in the world. With Greenly, companies can precisely measure, actively reduce, and report on their progress. Additionally, our clients receive dedicated support from our climate experts throughout their journey.

Greenly supports over 3,000 companies across more than 20 countries to measure their carbon footprint (through carbon assessment and life cycle analyses), reduce their emissions (SBTi trajectory and action plan quantification), and comply with new regulations (CSRD, CBAM, ISSB).

We are a team of 270 people from 38 nationalities based in Paris, London, Barcelona and New York, which allows us to strengthen our international presence.

Today, our impact is measured in tons of carbon under management, with over 110 million tons of CO2 tracked through our platform. Our next milestone : serving 10,000 clients and managing one billion tons of CO2 to make carbon management as essential as financial management.

🌱 Our Values:

• Ambition for climate : Minimize GHG emissions, maximize climate impact
• Deliver with agility : Work in small increments: fail fast, learn fast, win fast
• Own your opportunities : Achieve outstanding results by showing initiative and accountability
• Feedback paves the way : Succeed as a team by helping others progress

Curious to know more ? Check out both our blog and our youtube channel

🌱 About the role 

As a Customer Onboarding Manager et Greenly, you will assume a pivotal role in steering the onboarding process to ensure seamless integration for our clients and cultivate long-term loyalty.

Building upon your prior customer-facing experience, preferably within a SaaS company, you'll guide clients through onboarding sessions via video meetings, phone calls, and email communications.

🌱 About the Team 

You’d be joining a close-knit support team in a dynamic and international setting. Currently a team of seven, we have ambitious growth goals for 2025 and are dedicated to fostering an inclusive environment where everyone’s ideas are valued, and team members actively support one another.

The Support and Onboarding teams serve as the “eyes and ears” of Greenly. They help us maintain direct contact with customers and uncover insights that drive strategic opportunities across the company. As Greenly grows, these teams play an increasingly central role, turning customer satisfaction into a catalyst for company-wide success and collaboration. 

🌱 Duties and Responsibilities 

• Conduct Onboarding sessions: Perform video meetings and phone calls to conduct onboarding sessions, complemented by ongoing support through email, ensuring clients gain a comprehensive understanding of our platform.
• Lead implementation phase: Take charge of leading clients through the implementation phase, actively ensuring progress and timely adherence to deadlines, while maximizing the value derived from our services.
• Cross-functional collaboration: Collaborate with cross-functional teams, including Product Specialists, Sales, and Climate Experts, to provide informed support, gather insights for continuous improvement, identify business opportunities, and foster long-term loyalty.
• Monitor and prioritize progress: Keep a close eye on onboarding progress, prioritizing tasks to exceed customer expectations at each step of the implementation journey.
• Proactive problem solving: Identify potential issues and opportunities in the onboarding process and take the initiative to implement solutions, ensuring a smooth client experience and the company’s progression.
• Clear and effective communication: Transform client questions into clear a