Fraud Program Manager

Overview

About the Role

 

The Fraud Risk Program Manager is responsible for overseeing enterprise fraud detection and prevention. This leadership role includes managing a team of Detection Analysts, overseeing fraud system performance and vendor relationships, and ensuring compliance with regulatory and internal risk management standards. The incumbent exercises independent judgment and decision-making authority in strategic planning, operational oversight, and risk governance. This position requires advanced expertise in fraud risk, model governance, and cross-functional collaboration, and plays a key role in shaping fraud prevention strategy across the organization.  What You'll Do:

• Lead and manage fraud detection activities, ensuring effective monitoring and resolution of alerts.
• Oversee fraud recovery efforts in alignment with investigative functions to ensure timely restitution and case closure.
• Conduct quality control reviews to ensure accuracy and consistency in fraud detection and investigation practices.
• Conduct regular performance reviews and provide strategic coaching to enhance team effectiveness.
• Serve as the primary authority over the fraud detection system, including vendor relationship oversight and ensuring optimal system performance.
• Execute system performance tuning and optimization to strengthen detection capabilities.
• Identify, evaluate, and implement new fraud detection agents and technologies to advance program effectiveness.
• Lead the annual enterprise-wide fraud risk assessment, identifying vulnerabilities and recommending mitigation strategies.
• Conduct fraud risk assessments for new products and services to ensure proactive integration of fraud controls.
• Direct the Fraud Risk and Control Self-Assessment (RCSA) process in alignment with enterprise risk governance.
• Perform system coverage assessments to evaluate effectiveness and identify gaps in fraud detection.
• Oversee fraud models under the Financial Crimes Prevention (FCP) Model Governance framework, including change control management.
• Collaborate with model risk stakeholders on fraud model validations and ongoing performance monitoring.
• Partner with operational leaders to define and document fraud-related roles and responsibilities.
• Produce and deliver fraud metrics, dashboards, and strategic reports to senior management.
• Participate in the annual Business Continuity Planning (BCP) exercise to ensure fraud program resilience.
• Monitor fraud trends and provide strategic insights to enhance detection and prevention strategies, including the development and refinement of fraud-related policies and procedures.

Qualifications

What You Bring

• 5-7 years of experience in fraud risk management, financial crimes, or a related field within the financial services industry.

• Demonstrated experience in leading fraud detection programs, managing system performance, and overseeing vendor relationships.

• Strong understanding of fraud models, risk assessments, and control frameworks, with the ability to evaluate and influence enterprise-level fraud strategy.

• Proven leadership and team management experience, including oversight of high-impact fraud detection and prevention initiatives.

• Excellent analytical, communication, and stakeholder management skills, with the ability to present complex findings to senior leadership and influence decision-making.

• Familiarity with regulatory requirements related to fraud, AML, and financial crime, and the ability to interpret and apply them in policy and program development.

• Demonstrated ability to exercise independent judgment in matters of significance, including system configuration, risk mitigation, and model governance.

• Experience developing and refining fraud-related policies, procedures, and governance frameworks to ensure compliance and operational effectiveness.

• Ability to lead cross-functional collaboration and drive continuous improvement in fraud detection capabilities and risk controls. 

Education

• Bachelor's Degree in Business Administration, Finance, Accounting, Criminal Justice, or a related field preferred. 
• An equivalent combination of education and relevant professional experience may be considered in lieu of a degree.

Benefits & Perks

We offer a competitive benefits package designed to support your success:

• Health Coverage: Medical, dental, and vision plans with employer contributions.
• Retirement Savings: 401(k) with matching, plus additional retirement options.
• Paid Time Off & Holidays: Generous PTO and paid holidays.
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