Director of Performance Management

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
•    Impact - The work you do here matters to millions. 
•    Growth - Philadelphia is growing, why not grow with it? 
•    Diversity & Inclusion - Find a career in a place where everyone belongs.
•    Benefits - We care about your well-being.
 

The core mission of OCF is to ensure that children are safe, families are strong, and communities have access to supported schools, parks, and libraries.

The OCF Division of Performance Management and Technology supports the core mission of OCF in the following ways:

• Strengthening how OCF utilizes data to make informed decisions about the children and families we serve;
• Evaluating service quality and consistency across the array of OCF programs, identifying needed improvements, and tracking these improvements over time; 
• Building a world class data infrastructure aligned with the evolving needs of OCF programming and the workforce that delivers the services.
• Developing integrated information systems so that practitioners can easily access and utilize quality and accurate data in their day-to-day decisions.

Job Description

The Director of Performance Management leads the design, management, and implementation of performance management efforts across the large portfolio of programs managed by the Office of Children and Families. The Director role is focused in two major areas: performance management and continuous improvement. The Director supervises an interdisciplinary team of data analysts and specialists that have content expertise in human services.  The Director builds and cultivates partnerships with internal and external stakeholders to use performance management practices to make data-informed program and process improvements, spend resources wisely, and ultimately deliver better services for Philadelphia children and families.  In addition to the duties noted above, the Director will provide leadership to all performance management internal and external processes and reports, the development and implementation of the evaluation of OCF intermediary contracts, child fatality and near fatality reviews and related national level work, lead the annual Needs Based Budget efforts required of PMT, support efforts to understand and eliminate disproportionality in child welfare, promote the inclusion of youth and family voices in quality improvement efforts, and ensure OCF programs and resources are serving our Philadelphia children and families in most need of support. 

Essential Functions

• Lead and supervise team of managers and analysts. Provide team oversight, guidance, and coaching to enable project leaders and teams to achieve project outcomes.
• Establish and lead a collaborative environment for the performance management teams, where knowledge is shared across disciplines on a regular basis to advance initiatives and projects.
• Develop, clarify, assign, and oversee the design of project scopes, definition of deliverables, and the achievement of targeted outcomes and timelines. 
• Ensure project requirements are achieved in a timely fashion and within budget guidelines.
• Convene and engage the performance management teams on a regular basis to build collaborative relationships among project team members. 
• Develop, refine, test, and implement tools to manage performance management assignments to team members, ensure transparency of assignments and knowledge sharing among team members, and track the timely progress and completion of projects. 
• Work closely across the Division of Performance Management Technology (PMT) to ensure the alignment of technology, evaluation, data analytic and research projects with the performance management needs of the Office of Children and Families.  
• Work closely with the PMT implementation science team to carry out larger scale research and evaluation projects that support our performance management strategies. 
• Support partnerships to inform strategies to eliminate racial disparities and disproportionality i