Sr. Program Manager, Federal Professional Services, Managed Services

The Sr. Program Manager, Federal Professional Services, Managed Services is a customer-oriented role which leads and directs cross-capability engagements under minimal to no supervision.  The Sr. Program Manager acts as the primary leader overseeing the entire engagement in concert with Services Operations, Account Teams, and the Line of Business Leadership. The Sr. Program Manager is accountable to manage all delivery risk within the engagement and is responsible for ensuring the engagement, and all projects as part of the programmatic approach, are delivered as planned without delays or interruptions. Sr. program Managers are expected to primarily operate across multiple projects managing all risks to the engagement from an operational perspective, business perspective, and customer expectation perspective.

The Sr. Program Manager manages engagements from inception to completion, identifying and documenting requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of project and budget status, and managing issues to resolution.  Sr. Program Managers are responsible for the project over the entire project life-cycle (initiation, planning, execution, control, project closeout).  They are also responsible for assembling the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure timely completion of project.  Sr. Program Managers are expected to build trust and relationships with customers through the delivery of successful outcomes in alignment with contract commitments.

The Sr .Program Manager is considered a proven authority in the Optiv Project Management Office (PMO).  They are responsible for mentoring, training, and may have a team assigned to them that they must lead and develop.  The Sr. Program Manager must have a broad and deep knowledge of the various practices and possess expert-level knowledge of PMO processes and systems.  They must have the ability to effectively lead difficult projects that span multiple practices and geographic areas.  The Sr. Program Manager must also be an expert in providing consistent project status to the PMO and Practice leadership across the multiple projects.

How you'll make an impact 

• Spend 60% of their time on engagement delivery.  

• Spend 40% of their time focusing on internal and external activities, including but not limited to sales and client management, quality and client success, internal advancement in processes and procedures, and more

• Drive program and engagement progress across multiple capabilities, practices, communities, and stakeholders and levels of oversight with assurance on maintaining progress, timeliness, and effective resource utilization ensuring a minimum of 40hrs billed per week be each delivery resource.

• Develop strategic project delivery plans, detailed schedules, compensating project controls, cost forecasting, risk management, issues forecast and resolution planning, resource burn-rate analysis, forecasting, and reporting, and daily task management.

• Develop and lead service delivery strategies across multiple internal practices and departments. 

• Accountable for the progress of the overall engagement and all related projects that may comprise the program or solutions

• Accountable for driving timelines by creating and maintaining schedules (including key deliverables, milestones, and dependencies), understanding the deliverables and the progress toward each milestone, identifying and managing issues, risks, and other potential delays ahead of time, and identifying and driving resolution of all engagement related risks and issues.

• Responsible for the execution and delivery of customer-focused engagements ensuring uninterrupted progress or delays.

• Provide and lead customer-focused strategic planning and collaboration meetings.

• Lead the composition of project delivery schedules, resource models and project plans and present to the customer.

• Facilitate mutual understanding meetings between the project delivery team and customer stakeholders to define the project delivery strategy, quality metrics, risk management plan and communication plan.

• Take proactive steps to protect best interests while simultaneously balancing the Customer expectations and project scope of work.

• Independently manage project delivery strategies from initial planning through project closure.

• Provides a single point of contact for our customers throughout the project lifecycle.

• Analyze, repo