Senior Customer Solution Partner Director

Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees- our Coupanians- come together to co-create ideas and innovations that impact the power of spend.
The Customer Solution Partner (CSP) is a pivotal role where you will collaborate with Sales to articulate Coupa’s approach, methodology, and scope for delivery projects, emphasizing early value delivery. In this strategic position, you will collaborate closely with partners, challenging and shaping proposal estimates and plans. You will assemble Coupa's part in proposals, encompassing scoping, estimating, and costing. 

What you will do:

• Identify, qualify, develop, and close new service engagements in collaboration with Account Managers/Sales
• Actively participate in sales cycles, covering all aspects of Coupa services
• Design, estimate, and/or scope engagements, both directly and through partners
• Support the development of customized service offerings to meet client needs
• Provide feedback to the Solution Delivery Team on the suitability of existing packages to customer needs, supporting continuous improvement

What you will bring to Coupa:

• Proven experience selling consulting projects, solutions, or managed services for a Software/SaaS firm, with expertise in procurement and accounting processes
• Background in managing services engagements for large, multinational customers, demonstrating success with executive-level prospects and C-level executives
• Credible at all levels, adept at building strong relationships internally with customers and partners
• Structured and rigorous, yet solutions-minded and service-oriented, with a track record of sales verachievement and proficiency in tools like Salesforce, Excel, Word, OpenAir, or similar

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At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.
At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 
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