Next-Gen SIEM Professional Services Resident Manager (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As a Resident Manager on the Next-Gen SIEM Professional Services team, you will lead a team of resident consultants who are dedicated resources for large customer engagements. You will spearhead key efforts and become a trusted advisor to internal CrowdStrike stakeholders and customers. You will have responsibility for building and growing a team focused on providing delivery of all aspects of Next-Gen SIEM implementations from pre-sales scoping discussions to initial customer engagement, planning, installation, optimization/utility and follow-on customer support for Next-Gen SIEM.

What You'll Do:

• Build and grow a team that helps customers operationalize and support Next-Gen SIEM.

• Work with the professional services leadership team to build and enhance the organization, expand programs, increase efficiencies, and create a world-class, customer-focused offering.

• Work cross functionally with CrowdStrike teams to ensure successful delivery outcomes.

• Manage and mentor team members to help expand skill sets and maximize performance.

• Anticipate customer needs for Next-Gen SIEM by staying aware of new CrowdStrike technologies.

• Manage customer projects both directly and as a project leadership role.

• Work closely and collaboratively with customer information technology teams.

• Work closely and collaboratively with the internal Next-Gen SIEM cross functional teams to develop customer facing collateral.

• Lead skills workshops for the Platform Operations team.

• Ability to travel up to 25% of the time.

What You'll Need:

• 8+ years of experience working with log management/SIEM solutions (Falcon LogScale, Splunk, QRadar, Arcsight, LogRhythm, Exabeam Data Lake, etc) in a professional services or similar capacity.

• Strong understanding of employee management concepts with the demonstrated ability to lead teams.

• Prior management experience (3+ years) of small to medium-sized teams within software deployment projects and/or field engineering or consulting organizations.

• Experience developing go-to-market strategies including new service offerings and cross-sell/upsell opportunities.

• Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs.

• Knowledge of SIEM skills and best practices related to log analysis, data onboarding, parsers, search queries, dashboards, and alerts.

• Experience managing technical deployments, tracking time, and running projects from kickoff to closure.

• Applied knowledge of infrastructure services and applications hosted in AWS, GCP, and Azure and traditional on-prem IT environments, such as directory services, database servers, containerization, authentication providers, networking and data storage.

• Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders.

• Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams.

• Strong written and oral communication skills in English.

• Occasional travel may be required (<25%).

Bonus Points:

• Information Technology community participation (conference speaker, script contributor) is highly preferred.

• Knowledge of distributed applications hosted in AWS, GCP, and Azure.

• Experience and skills in Linux, Ansible, Kubernetes, and Kafka.

• Automation experience building scripts in Bash, Python, or other programming languages.

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This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

Benefits of Working at CrowdStrike