Customer Service Agent

Company Description

About Us

At Shine Social Brand, we believe in building strong, lasting relationships between businesses and their customers. Based in Houston, TX, we provide innovative solutions and exceptional support that help brands thrive in a competitive market. Our team is dedicated to excellence, professionalism, and growth — values that reflect in everything we do.

Job Description

Job Description

We are seeking a motivated Customer Service Agent to join our growing team. This role is ideal for a detail-oriented and service-driven professional who excels at delivering outstanding customer experiences. You will serve as the first point of contact, providing assistance, resolving inquiries, and ensuring client satisfaction.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email

• Provide accurate information about products, services, and processes

• Resolve issues efficiently while maintaining a high level of customer satisfaction

• Document customer interactions and follow up to ensure successful outcomes

• Collaborate with internal teams to escalate and resolve complex concerns

• Maintain a professional and positive attitude in all customer interactions

Qualifications

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred

• Proven experience in customer service or client support

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to manage multiple tasks in a fast-paced environment

• Proficiency in basic computer applications and CRM systems

Additional Information

Benefits

• Competitive annual salary ($55,000 – $61,000)

• Professional growth and career advancement opportunities

• Supportive and collaborative work environment

• Full-time, permanent position with stability

• Skills development and training programs