L2/L3 Customer Support Network Engineer (M/F)

Are you passionate about high performance networking and customer facing roles?

Join 6WIND, leading provider of virtualized and cloud-native networking solutions, and help us shape the future of the Internet by building first-class innovative and high-performance networking technologies.

As a L2/L3 Customer Support Network Engineer, you’ll be at the frontline of customer success – solving real-world problems with international customers, learning from experienced teammates, and growing fast in a supportive and innovative environment.

Key Responsibilities

• Support 6WIND customers worldwide (telecom operators, cloud providers, enterprises) on the deployment of 6WIND solutions (VSR, HNA, 6WIND Cloud and VSR appliances)

• Build strong customer relationships and act as a trusted technical resource

• Troubleshoot network equipment

• Liaise internally with the R&D and Consulting teams to solve complex customer issues requiring in depth technical investigation

• Deliver exceptional customer service, with commitment, high reliability and responsiveness

Required skills and experience

• Bachelor’s degree in Networking and Telecommunications

• 3+ years of experience in Network engineering or advanced customer support

• Good knowledge of Networking protocols and technologies: IPv4, IPv6, IPsec, VXLAN, MPLS, routing protocols (BGP, OSPF), configuration and automation tools (Netconf, Ansible), as well as monitoring solutions (SNMP, Grafana, Kafka)

• Hands-on experience with network configuration and administration in Linux/Unix environments

• Strong analytical skills and a willingness to investigate complex technical problems with a high level of commitment

• Fluency in English, with excellent written and verbal communication skills

• Proven ability to work effectively in a team, with a positive attitude, flexibility, and adaptability in a fast changing environment

• Hands-on experience on virtualized (KVM, Openstack, VMWare) and/or containerized (Kubernetes, OpenShift) environments is a plus

Why Join 6WIND?

• Play a central role in high-impact, cutting-edge network technology projects

• Flexible working options: hybrid (2 remote days per week) or full remote (France-based) with quarterly travel to the French HQ in Paris region

• Supportive environment: mentorship, professional growth, and a close-knit, expert team.

• Attractive compensation package