Operations Account Supervisor, Client Leadership

Company Description

dentsu creative is a collective of agencies at the forefront of culture and innovation. Formed in January of 2021, we are one of the most globally awarded teams across the Dentsu network. Composed of dentsuMB, 360i, and Isobar, amongst other notable agencies, we work with clients to provide solutions that meet people at every single point of their brand journey and are committed to upholding a culture of diversity, equity, and inclusivity.  We are champions for meaningful progress, and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding, and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Job Description

The Operations Account Supervisor is responsible for developing, implementing, and managing multiple technology platforms, to increase the simplicity of processes, communication, and team collaboration. The Operations Account Supervisor helps to create and enhance digital tools that allow field sampling & client teams to operate efficiently.  This role works to continually optimize the centralized field sampling model with a special focus on event volume plans and point of sale workflows.

Primary Responsibilities:

• Help build annual, quarterly, and incremental event plans including the planning process, timelines, and communication to internal and external stakeholders 
• Help develop & deploy central activation plans and budgets across all brands / programs, channels, and departments 
• Manage and maintain program lists and core data sets within operating platforms for execution controls, tracking and forecasting
• Manage and maintain approved point-of-sale item lists and catalogs that combine brand world needs with field team & consumer feedback
• Help further digitize and streamline the quarterly ordering process and manage communication with point of sale vendors and support staff

• Provide internal and external user support for field operating systems and technology platforms
• Work closely with internal tech teams to ensure tools are functional, effective, and designed for user experience
• Develop & present recommendations & POVs that drive innovation for the business
• Work closely with Planning & Regional teams to ensure ways-of-working are aligned with client’s business objectives and consider market nuances
• Provide assistance to the Operations Director on other tasks/requests or new initiatives that may arise related to field execution

Qualifications

• Excellent attention to detail, communication, decision making and problem-solving skills
• Project and time management skills.  Ability to multi-task and manage multiple workstreams at once
• Data driven and analytical mindset
• Client relationship building and communication skills.  Anticipates and proactively addresses challenges/issues. 
• Budget management skills and experience
• A strong proficiency in Microsoft Excel; proficient in Keynote, Sharepoint and Outlook
• Strong presentation skills
• Experience working with technology platforms and applications is preferred (i.e. CRM such as Salesforce)
• Knowledge and experience in spirits / beer event industry is preferred

Additional Information

The anticipated salary range for this position is $68,000 - $110,400.  Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law.  A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available.  For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that