4-Square Ranch Customer & VIP Experience Lead

4-Square Ranch Customer & VIP Experience Lead

Summary

The 4-Square Ranch Customer & VIP Experience Lead owns the design and execution of high-value customer experience and engagement initiatives that showcase products and strengthen relationships with high-value retail partners.  Serves as the central integrator across R&D, Marketing, and Operations and external partners translate business objectives into seamless, differentiated stakeholder experiences. Independently manages complex, multi-stakeholder events, with impact reflected in strengthened partner relationships and improved stakeholder engagement outcomes.

Site Integration & Onboarding

• Lead onboarding execution across stakeholders by aligning schedules, training, and logistics (e.g., site readiness, access, tours, and key introductions) for a consistent experience
• Serve as a central connector for onboarding experience—partnering with managers, HR, and functional teams to streamline handoffs, track onboarding progress, and ensure a cohesive, high-quality new hire experience
• Align priorities across R&D, Marketing, and Operations
• Facilitate cross-functional planning routines, leadership reviews, and coordination forums
• Identify and proactively resolve cross-functional dependencies and bottlenecks
• Maintain visibility to all site activities, milestones, and engagements to coordination and readiness

Customer & VIP Experience Leadership

• Own end-to-end planning and delivery of VIP visits, customer engagements, strategic partner experiences and executive events that support business objectives and strengthen stakeholder relationships
• Partner with business leaders to shape agendas, messaging, experience flow, and engagement strategy based on audience, purpose, and desired outcomes
• Lead run-of-show documentation, logistics plans, and stakeholder communications, vendor coordination and hospitality partners
• Coordinate travel, accommodations, and curated experiences
• Exercise independent judgment to resolve escalations, adapt plans in real time, and balance competing stakeholder needs aligned to brand and experience expectations
• Partner with the WinField United Innovation Center Coordinator for joint stakeholder and customer engagement opportunities

Site Operations & Experience Management

• Own and maintain a single, integrated site calendar
• Ensure site readiness (facilities, AV/technology, logistics, and visitor preparation)
• Serve as the primary onsite coordination point of contact
• Partner with Operations and IT to maintain a functional and professional environment
• Support budget tracking, planning, and operational documentation

Culture, Engagement & Continuous Improvement

• Support internal events, employee engagement, and culture-building initiatives
• Reinforce a collaborative, high-performing site culture aligned to company values
• Identify opportunities to improve processes, coordination, and tools
• Develop SOPs and playbooks to improve scalability and consistency.

Job Responsibilities

• Individual contributor role with no direct reports; provides informal leadership and leads through influence across site stakeholders and cross-functional partners.
• High-visibility customer-facing role accountable for multiple concurrent site priorities and high-impact engagements that effect customer perception, executive experience, brand reputation and business relationship outcomes.
• Requires independent judgment, real-time decision-making, and strong executive presence to manage complex logistics, resolve issues, align stakeholders, and maintain a premium experience in a fast-paced, ambiguous environment.

Required Qualifications:

• Bachelor’s degree in business, operations, marketing, hospitality, or related field (or equivalent experience)
• 5+ years of experience in event coordination, site operations, program management, or cross-functional support
• Demonstrated ability to independently manage complex schedules, high-profile engagements, and stakeholder interactions without formal authority
• Strong communication skills with ability to engage leadership, customers, and internal teams
• High attention to detail with strong organizational, problem solving, prioritization, and real-time decision-making skills
• Ability to work independently in a fast-paced, ambiguous environment while maintaining confidentiality, composure and customer focus
• Proficiency with Microsoft Office and collaboration tools

Preferred Qualifications

• Experience designing and delivering premium customer