Apptio - Solution Architect

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
As part of the Apptio Global Practice Go To Market (GTM) team within the Customer Success (CS) organization, the Solution Architect – Cloudability will help shape and drive technical best practice architecture and configuration within the Cloudability Product line as well as the other products that integrate with the Cloudability Product line. Armed with deep product expertise from years of customer facing experience, he/she will work cross functionally with other technical consultants to build the best overall technical architecture and solution for the benefit of our customers. As an Apptio technical subject matter expert, the Solution Architect will be responsible for providing sound guidance & recommendations to teams in all phases of the customer lifecycle. To succeed, the Solution Architect must have the aptitude and curiosity to work deeply with the Apptio product suite, the passion to work with innovative technology that is evolving quickly, and the energy to work in an entrepreneurial and fast paced environment.
Us:
As an organization, Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:

• Growth Mindset
• Dealing with ambiguity and change
• Take ownership and has accountability
• Customer-focused
• Foster an inclusive environment

What We Want You To Do

• Perform design reviews and propose recommendations that balance business requirements with technical best practices
• Act as the primary technical liaison between CS and Engineering
• Broadcast technical bulletins
• Assist project teams in understanding Engineering recommendations
• Prioritize and advocate for product improvement ideas reported from the field
• Produce technical enablement content for the field
• Distill technical details into consumable concepts that can be explained to consultants and customers
• Build tools to automate manual processes and analytics to inform future investments
• Design and implement process changes to improve the technical delivery capabilities of the CS team
• Participate in technical escalations as necessary
• Assist with root cause analysis when incidents arise
• Train future generations of architects

Required Technical and Professional Expertise

• 5+ years of solid experience in a senior support, consulting, or engineering role for medium to large scale business software company
• Education in engineering, computer science, MIS, finance or equivalent experience
• Demonstrated skills working with the Cloudability product for several years
• Cloud Certified Practioner (Cloud Architect preferred)