Corporate Vice President, Digital Product Manager

Location Designation: Hybrid - 3 days per week 

 

Our New York Life culture has laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

 

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities.  You will be part of an inclusive team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

 

You are our future, and we commit to investing in you accordingly.

 

Role Overview: 

This role serves as a Digital Product Manager for New York Life's digital experience. This role has accountability for creating the digital strategy that brings to life new capabilities and products in a coherent and unified user experience, and in a way that can set NYL up to reach its performance goals around agent productivity, agent retention, and sales growth.

This role will work to implement our digital strategy, overseeing high profile, digital initiatives aimed at delivering an agreed-upon set of business outcomes/results. The strategy laid out will be evaluated based on its ability to drive Agency’s productivity (case rate) and sales goals (volume, products per household) for advanced agents, as well as overall end user satisfaction.

The candidate should be familiar with business-to-business sales, financial services, insurance, investments, as well as have strong, in-depth knowledge of technological development and industry-leading enterprise digital platforms.

 

What You'll Do: 

• Strategy: Develop vision and digital strategy for digital experiences and business processes to drive effective outcomes, empowering our agents to attract, serve and retain clients
• Ownership: Leverage their identified vision, create and drive a portfolio of high profile, cross-functional digital projects to deliver on core elements of the digital strategy
• User Research: Perform research to understand the current state, map out happy and unhappy user journeys, conduct user research and feedback engagement en route to sharing and validating these findings with users, business stakeholders and technology partners.
• Solution Design: Work in partnership with User Experience Design Leads to create solution prototypes that are then used solicit additional feedback from key stakeholders
• Delivery: Partner with Product Owner team and Technology partners to ensure high-quality, efficient execution of key initiatives in a scaled agile delivery framework

 

What You'll Bring:

• Bachelors Degree or Masters Degree in either a technical field (Business/Computer Science/IT or related) or design-related discipline (e.g., industrial design, user-centered design, visual design, design strategy, design management, human factors, psychology, human-computer interaction, etc.).
• Must have 5+ years of industry related experience, three of which should relate to product management, design, or business-facing product development
• Experience in insurance products, asset management or wealth management a plus
• Must be very strong at strategic thinking: Develop vision and digital strategy for one or more agent practice areas. Implement vision and digital strategy for one or more agent practice areas.
• Fluency in technical delivery, including scaled agile and PM tools like Jira, a plus
• Must have very strong organization and collaboration skills

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