Assistant Director, Student Success

Position Title:

Assistant Director, Student Success

Time Type:

Full time

Position Summary and Qualifications:

The Assistant Director’s primary responsibilities include coordinating programs that enhance student success, tracking the causes of student attrition, and engaging in collective work to strengthen the student experience with special attention paid to first year to second year retention and persistence to graduation for First Gen students. The Assistant Director works directly with students facing personal, financial, academic and transition obstacles.

Essential Duties & Responsibilities:

• Serve as the point of contact for First Gen students navigating their SJU experience.

• Coordinate the Rebound Program, chair the Rebound Committee, track engagement of Rebound participants, and assess the outcomes of the program.

• Manage the AIM Early Arrival Program, oversee and train the undergraduate student mentors, lead marketing efforts, and organize logistics of the multi-day program.

• Co-Lead the Invisible Safety Net Committee (ISN).

• Serve as the secondary functional lead for the Starfish Student Retention Management technology system, meet regularly with the Starfish Consultant, provide support and training for faculty and staff Starfish users.

• Actively engage with the Starfish Student Retention Management System, respond to flags and referrals, and perform appropriate follow-up in a timely fashion.

• Co-Advise the Tri-Alpha First Gen Honor Society and a First Gen Student Organization.

• Monitor attrition activity and reach out to students who are considering transferring out of SJU to determine potential attrition causes and seek solutions.

• Compile the “Underrepresented Students Persistence Report” in conjunction with Fall and Spring Persistence Reports.

• Conduct exit interviews with undergraduate day students voluntarily withdrawing from the University and communicate student withdrawals to stakeholders.

• Have consistent office hours posted in Starfish for meeting with students.

• Manage and update the AIM website.

Secondary Duties & Responsibilities:

• Serve on campus committees related to undergraduate retention.

• Support University Programs: Admitted Student Days, New Student Orientation, Move-in Weekend, and Commencement.

• Serve as a Rebound and PASS Mentor for students who are facing academic challenges.

• Work collaboratively and support efforts within the Success Center to increase retention and persistence to graduation.

• Act as a Data Security Steward to include:

  • Responsible for the accuracy, security and integrity of data within the area.

  • Create and maintain a secure office environment to protect all information resources within your purview.

  • Establish and enforce sound policies and procedures to manage the information resources assigned to you.

  • May delegate responsibility to the Data Security Officer in order to assist with the day-to-day management of information. 

  • Serve in compliance with the University's Data Stewardship Policy statement. 

• The person who holds this position has been classified as a Campus Security Authority under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

• Perform other duties as assigned.

Minimum Qualifications:

Required:

• Master’s Degree

• Two years’ demonstrated experience in a higher education setting, enrollment management, student affairs, student advising, or counseling role (including graduate assistantships).

• Excellent written, oral and interpersonal communication skills, with consistent attention to detail.

• Demonstrated experience in student success or retention work.

• Demonstrated ability to build a network of internal and external relationships.

• Demonstrated public speaking ability (leading workshops, speaking at Admissions events).

• Proficiency with Google workplace and ability to easily learn and function in web-based software and database systems.

Preferred: