Customer Support Assistant

Company Description

About Us:
At Signal Tru Brand, we specialize in building impactful identities that resonate with audiences and elevate our clients' presence in the market. With a focus on clarity, creativity, and consistency, our team transforms bold ideas into strategic brand solutions. We are committed to fostering a collaborative and welcoming environment where every team member plays a vital role in our success.

Job Description

Job Description

Signal Tru Brand is seeking a reliable and enthusiastic Customer Support Assistant to join our growing team in New Orleans. This position is vital to maintaining positive relationships with our clients and ensuring a seamless customer service experience. The ideal candidate is organized, patient, and enjoys problem-solving in a dynamic, team-oriented environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner

• Resolve product or service issues by clarifying customer complaints and determining the best solutions

• Maintain accurate records of customer interactions and transactions

• Provide feedback to internal teams regarding customer concerns and improvement opportunities

• Assist with administrative support and follow-up communications

• Support the development of customer service procedures and standards

• Ensure client satisfaction by maintaining a high level of service quality

Qualifications

Qualifications

• High school diploma or equivalent required; Associate or Bachelor's degree preferred

• Minimum of 1 year of customer service or administrative experience

• Excellent verbal and written communication skills

• Proficient in Microsoft Office Suite and customer service software

• Strong organizational and multitasking abilities

• Ability to remain calm and empathetic under pressure

• Problem-solving skills and attention to detail

Additional Information

Benefits

• Competitive salary: $47,000 - $55,000 annually

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for career advancement and professional development

• Supportive and collaborative team culture

• On-the-job training and mentorship