OPS QUALITY CONTROL ANALYST - 65650023

Requisition No: 878447 

Agency: Elder Affairs

Working Title: OPS QUALITY CONTROL ANALYST - 65650023

 Pay Plan: Temp

Position Number: 65650023 

Salary:  $15.00-$18.50 HOURLY 

Posting Closing Date: 07/09/2026 

Total Compensation Estimator Tool

DEPARTMENT OF ELDER AFFAIRS

LONG-TERM CARE OMBUDSMAN PROGRAM

 

*****OPEN COMPETITIVE*****

 

 

POSITION OVERVIEW AND RESPONSIBILITIES:

This position is responsible for conducting routine access visits and investigating complaints about services in long-term care facilities. The ombudsman is a designated representative of the Office of State Long-Term Care Ombudsman as authorized by federal and state law.  The ombudsman serves under the direction of the District Ombudsman Manager.

 

PAY:

Salary will be commensurate with experience and qualifications, ranging from $15.00 to $18.50, hourly.

DUTIES AND RESPONSIBILITIES:

• Answer the phone and maintain phone log for all incoming calls; checks and responds to voice mail.
• Enters complaint, case, and assessment information in web-based documentation system; enters updates as received.
• Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers, facility contact information, etc.; updates appropriate log or tracking tool.
• Following certification as ombudsman, travels to facilities and conducts assessments as needed.
• Following certification as ombudsman, travels to facilities and investigates and resolves long-term care facility residents' complaints as needed. Identifies significant individual and systemic problems affecting residents. problems and brings them to the attention of the District Ombudsman Manager (DOM); obtains access to long-term care facilities and to residents' records; and protects the confidentiality of residents' records, complainants' identities, and ombudsman files.  Conducts interviews, reviews documents, and writes reports of findings.
• Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours.
• Processes miscellaneous incoming mail, emails, and faxes; respond as appropriate; general office filing.
• Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings.
• Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment; prepares orders as needed; coordinate distribution of items to volunteers.
• Serves as primary office contact in the absence of the DOM.
• Performs other duties as assigned
• Travel is required.
• Attendance is an essential function of this job.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Possess good organizational skills.
• Ability to handle telephone calls in a courteous and effective manner.
• Ability to communicate effectively both orally and in writing.
• Ability to operate general office equipment.
• Ability to conduct assessments and fact-finding interviews.
• Ability to investigate, analyze and resolve complaints.
• Ability to write reports.
• Ability to deal effectively with people.
• Ability to perform basic arithmetic calculations.
• Knowledge of basic investigative techniques.
• Knowledge of the rules governing Ombudsman investigations and assessments.
• Ability to collect and analyze evidence.
• Ability to use deductive reasoning.
• Ability to analyze information and determine its validity.
• Ability to write accurate investigative reports.
• Ability to make independent decisions.
• Ability to conduct thorough investigations.
• Ability to maintain strict confidentiality.
• Ability to establish