Cocktail Server

· Greets and welcomes all guests in a pleasant and professional manner.

· Provides timely cocktail service in a friendly and courteous manner.

· Keeps assigned areas clean and empty of glasses and bottles.

· Constantly looks for service opportunities.

· Responds to and resolves guest complaints.

· Answers guest questions and is knowledgeable about property events and attractions.

· Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser.

· Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round

· Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests

· Maintains clean and stocked workstation

· Handles money according to procedure

· Monitors guest consumption of alcohol and intervenes as needed according to guidelines

· Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos

· Promotes casino events and programs

· Works closely with Total Rewards Center to promote new card sign up programs.

· Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor

· Provides personalized service and uses guest name

· Resolves service problems according to guidelines

· Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

· Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

QUALIFICATIONS: 

· Must be a minimum of 21 years of age or older.

· One-year previous high volume cocktail experience.

· Minimum of one year customer service experience in a previous position, where the 

primary job duty is direct customer service, is required.

· Must possess excellent customer service and communication skills.

· Must be able to initiate and engage in conversation in a professional and friendly manner.

· Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.

· Must be able to work any day of the week and scheduled shift.

· Must be able to get along with co-workers and work as a team.

· Must present a well-groomed appearance.

· Work requires knowledge of tray service and cocktail ingredients.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: 

· Requires standing and walking continuously with a tray up to 20lbs throughout the shift.

· Must be able to lift and carry 20lbs.

· Must be able to work in extreme heat during the summer months.

· Must be able to stand for entire shift.

· Must be able to access service area when picking up beverage orders.

· Must be able to converse over the telephone in an environment with loud background noise.

· Must be able to stoop, bend and reach.

· Must have the manual dexterity required to write drink orders prepare drinks and garnishes and beverage orders.

· Must be able to listen and respond to visual and aural cues.

· Must be able to simultaneously handle the demands of many customers.