Aftersales Project Coordinator

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Job Duties:

• Scope and oversee the development of lifecycles and development of major and minor system innovations, enhancements, features and functionality for all Holman Retail Platforms and Applications. 
• Research each project assignment with all stakeholders to ensure all internal and external end- users needs are met.  Put together the business requirement documentation needed to provide an overview of the main deliverables of the project and start the weekly sprint meeting with development.
• Solution design: Collaborate with team to design and plan the technical solution (problem, solution, implementation) including creation of design concepts, developing prototypes, devising and conducting experiments and delivering applications.
  • Approach: Take a data-driven, empirical approach to identifying solutions
  • Evaluation: Help identify needs from potential and/or existing users and help drive the formulation of hypotheses and solutions.
  • Communication: Follow PMBOK guidelines to communication plans.  Communicating with all stakeholders on a regular basis regarding the state of the project, the needs, pertinent updates, etc.
• Customer Experience: Advance the CX Vision by aligning with Holman’s CX Team to look for ways to improve customer experience through the effective use of CX principles, research, and documentation such as CX technology improvement plans, customer journey mapping, CX measurements and ROI models.
• Project status communication: Works with teams during weekly sprint sessions to assess project health and make course correction recommendations while keeping stakeholders and leadership updated on changes to scope and project timelines.
• Organizational Collaboration: Collaborate and communicate effectively with all  Business team members.
• Platform Support: Tackle complex technical problems and work to help users feel more confident implementing change. Responsively and effectively handle issues. Assist in educating retail employees and to set the project deployments up for success.
• Platform Feedback: Creates and implements feedback tracking procedures.
• Change Management: Help team prepare for change management Awareness, Desire, Knowledge, Ability and Re-enforcement campaigns
• Other Activities:
• Document conversations on shared resource site
• Report on any issues and provide support in determining the solution.
• This may include small project lists when many items are documented during the meeting.
• Complete any follow-ups when advised.
• Perform all other duties and special projects as assigned.

Education and/or Training:

• Bachelor’s degree in a related field or equivalent work experience
• Additional education, certifications, or other distinctions are a plus
• PMP Certification
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiar with other Holman platforms and applications in current use

Relevant Work Experience:

• 2+ years’ experience in a business coordination role; experience in the automotive or fleet industry is a plus.
• Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
• Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security
• Both large and small-scale project management experience.
• Power BI and Monday board experience is a plus.

#LI-GC1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and