Sr. Mgr, Employee Relations

We are seeking a Sr. Manager, Employee Relations to focus on the launch execution support of our operations in North America. The successful candidate will have a demonstrated ability i) to quickly assess data, workplaces, behaviors, and relationships to identify risks and gaps in the work environment; ii) to develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long-lasting changes at all levels; iii) to influence leaders to win alignment, support, and change agents; and iv) to lead and develop our team of employee relations professionals. The Sr. Manager, Employee Relations will possess significant employee and labor relations expertise, excellent judgment, and highly-developed analytical and communication skills.

Core Responsibilities
· Risk Detection and Mitigation: Apply employee and labor relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs
· Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment and leadership
· Project Management: Independently design, own, and lead successful large-scale, network-wide projects that improve frontline partner experience
· Analyze and Interpret Data: Exercise analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
· Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions
· Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and move solutions from concept to execution
· Lead Through Others: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results
· Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
· Work at Scale: Design solutions for a single person, station, or situation then translate, design, and launch sustainable mechanisms for entire networks

• Hire & Develop the Best: Lead the development and growth of our field employee relations team

Successful candidate should be able to travel up to 50% of the time

Basic Qualifications

• Bachelor’s degree required
• 10+ years of relevant experience in employee relations, labor relations, labor/employment law
• Experience supporting large hourly workforces highly desired coupled with experience developing and leading teams
• Successful record of creating, improving and executing programs at scale
• Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
• Capable of significant domestic travel, sometimes with short notice, up to 50% of the time
• Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies

Preferred Qualifications

• Advanced degree, JD, or other specialized training in labor/employee relations
• Experience in distribution logistics, construction, and/or transportation industry
• Previous experience managing operations
• This role should be located near a major metropolitan airport, with field travel support as required

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $150,000/year in our lowest geographic market up to $248,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other ben