Our Pelvic Health Operating Unit advances care for patients living with bladder and bowel control conditions through targeted, minimally invasive neuromodulation therapies, including sacral and tibial solutions. Designed to modulate nerve pathways and restore communication between the brain and pelvic floor, these programmable therapies deliver personalized treatment supported by strong clinical evidence and long-term outcomes—helping improve confidence, independence, and quality of life. Check us out on LinkedIn: Medtronic Pelvic Health

The Neuromodulation and Pelvic Health (NMPH) Patient and Technical Services (PATS) Specialist provides information and product support for technical and non-technical aspects of Neuromodulation products for Deep Brain Stimulation, Spinal Core Stimulation, Targeted Drug Delivery, and/or Pelvic Health therapies. The specialist provides this comprehensive information to healthcare providers, MRI technologists, Medtronic field employees, other cross-functional business partners and/or occasionally patients and their caregivers via telephone and written communications. The Patient and Technical Services Specialist is responsible for documenting customer contacts and potential complaints for trending and FDA reporting.

Responsibilities may include the following and other duties may be assigned.

• Responsible for providing contact center support at the times required by the business and defined by the weekly staffing schedule including weeknight and weekend on call support.

• Documents all customer contacts utilizing the current procedures/work instructions for data collection and reporting.

• Delivers responses in a respectful manner demonstrating empathy, expertise and soft skills.

• Responsible for understanding and following corporate and operating unit procedures.

• Responsible for escalating any identified gaps in process or product information necessary to effectively respond to customer contacts and resolve issues.

• Provides accurate technical and non-technical information aligned with labeling.

• Maintains knowledge of Neuromodulation products and services: past, present, and future.

• Actively participate in process improvement efforts.

• Must complete all required trainings on time.

• Adhere to HIPPA and applicable privacy laws and regulations.

Must Have: Minimum Requirements

• High School Diploma (or equivalent) AND 6+ years experience* OR Associate’s Degree AND 4+ years experience* OR Bachelor’s Degree AND 2+ years experience*

• *Technical or related experience in medical devices, MedTech, healthcare, life sciences or relevant industries

Nice to Have

• Medical Device product knowledge

• Neurological anatomy and physiology knowledge

• Advanced verbal and written communication skills

• Call Center or Customer/Technical Service experience

• Analytical/problem solving skills and experience

• Experience calming upset customers with poise and professionalism

• Time management skills

• Clinic and/or hospital experience

• Experience in regulated environment

• Demonstrated ability to utilize the computer and telephone efficiently