Front Desk Staff - Class 5

Class 5 is coming to Torrance, and is looking for enthusiastic and friendly new team members to join our  Front Desk Staff team. This is an exciting opportunity to be one of the first staff members at our newest gym in SoCal. 

At Touchstone, the front desk crew isn't just the welcoming face of our gym; they're the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive. 

If you’re ready to work in a fun and energetic environment where people share your psych for climbing and fitness, we’d love to hear from you!

Job duties include but are not limited to:

• Greeting customers, answering calls, and responding to emails at the front desk
• Processing memberships and online transactions
• Managing calendar reservations
• Finding creative solutions to customer service challenges
• Selling merch and climbing gear in our retail shop
• Ensuring that climbing and gym safety standards are being met
• Helping maintain a clean gym
• Additional opportunities to work with our communities and classes may be available in the future for interested candidates

Requirements:

• Interest in climbing, outdoor sports, outdoor spaces, fitness, wellness, or all of the above!
• Ability to remain friendly and calm while managing customer needs during high-volume hours
• Highly self-directed and motivated; if you see a task that needs to be done, you do it
• Comfortable working with computers
• Customer service, service industry, or office management experience is a plus but not required
• Evening and weekend availability

Starting Pay is $21 per hour. Front Desk Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure.

At Touchstone, we value our employees and offer a comprehensive benefits package for full time employees, including:

• Health Insurance – Choose from two Kaiser Permanente plans:
• • 90% employer-paid coverage for employees and 70% for dependents of Kaiser’s top-tier, no-deductible, low-copay plan
  • 100% employer-paid coverage for employees and 70% for dependents of a higher-deductible Kaiser plan
• Dental Insurance – 80% employer-paid coverage for employees and 65% for dependents
• Vision Plan - 100% employer-paid coverage for employees and 70% for dependents
• Medical FSA - All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
• Mental Health Services - Access to Modern Health and Calm
• 401(k) Retirement Plan – Employer match available
• Paid Time Off – Vacation and sick leave provided
• Free Gym Membership – Access to all Touchstone facilities for employee and a +1 membership for a partner, family member, or friend
• Guest Passes - Unlimited guest passes to get a non-member entry to a gym free of charge when accompanied by the employee
• Pro Deals & Staff Discounts – Discounts on gear purchased at our gyms and industry pro deals
• Flexible Work Schedule – Supporting work-life balance

We believe in fostering a supportive and rewarding work environment where our employees can thrive.

If this sounds like something you’d love to do, we want to hear from you! Click Apply to submit your application!