Senior ADA Specialist Remote Tufts Medicine

About Tufts Medicine

Tufts Medicine, the primary health system of Tufts University School of Medicine, brings together academic medicine and community-based care to deliver exceptional, connected and accessible services. The system includes Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Tufts Medicine Care at Home and Tufts Medicine Behavioral Health Hospital. Supported by a network of 3,500 physicians and advanced practice clinicians, Tufts Medicine treats complex conditions, advances research and improves health in the communities it serves.

Remote. Position may require occasional travel to our locations in Massachusetts as needed.

Job Overview

This position is responsible for managing workplace accommodation requests under the Americans with Disabilities Act (ADA) and ensuring full compliance with federal, state, and company policies. This role leads the interactive process, partners with employees, managers, healthcare providers, Occupational Health, and Employee/Labor Relations, and provides expert guidance on reasonable accommodations. This position also monitors trends, recommends policy updates, and trains leaders on ADA compliance and best practices. This position must maintain working knowledge and ability to comply with the Americans with Disabilities Act (ADA), ADAAA, HIPAA, GINA, FMLA, MAPFML, and other regulations in assigned area.

Job Description

Minimum Qualifications:
1. Bachelor's degree in Human Resources, Business Administration, or a related field AND Three (3) years of Human Resources or relevant Business experience with at least two (2) years of ADA experience OR;
Associate’s degree in a related field AND Five (5) years of Human Resources or relevant business experience with at least two (2) years of ADA experience OR;
High School Diploma or equivalent AND Seven (7) years of Human Resources or relevant business experience with at least two (2) years of ADA experience.

Preferred Qualifications:

1. Experience with Workday.

2. Experience with UKG Timekeeping.

3. Experience with ADA request management technology (i.e. Pulpstream, Absensesoft, etc.).

4. Experience with Massachusetts Paid Family and Medical Leave (MA PFML).
 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned.

1. Manages accommodation requests under the ADA from intake through resolution, including engaging in the interactive process with employees, performing undue hardship analyses, and identifying alternative accommodations when appropriate, while ensuring compliance with legal requirements and company policies.

2. Uses technology to track and document ADA accommodations and related leave cases to promote accuracy and compliance.

3. Collaborates with employees, managers, and healthcare providers to identify and evaluate reasonable accommodations.

4. Addresses employee/labor relations issues related to leave and accommodations, ensuring fair treatment consistency, and timely resolution.

5. Provides training to managers and HR partners on ADA compliance, the interactive process, and best practices for handling accommodation requests.

6. Monitors trends in ADA-related cases and recommend policy or process updates to improve compliance and employee experience.

7. Serves as a liaison between employees and management to resolve disputes related to leave, accommodations, or workplace restrictions.

8.  Partners with Legal, HR, and Safety to ensure accommodations are feasible, compliant, and aligned with organizational needs.

9. Conducts routine environmental and policy audits to maintain compliance with ADA.

10. Monitor and track all accommodation requests and maintain information systems to track and report on accommodation trends and workflows.

11. May serve as a back up to other department needs in the event of out of office team members, as appropriate based on knowledge and workload.

Physical Requirements:

1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs.  

2. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects.

3. Requires manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment

4. Requires ability to see computer screen, monitoring equipment and reports. 

Skills & Abilities:

1. Specialized knowledge of ADA compliance and the interactive process.

2. Excellent comm