Senior Business Intelligence Analyst

About Us

At Hiya, we’re revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity

Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone.

Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more.

About the Position

The Senior Analyst, Business Intelligence and Reporting is an individual contributor position responsible for building, analyzing, and modeling Hiya’s current and future business results. This individual will provide impactful business insights and recommendations based on Hiya’s performance and be a key partner across the organization with teams such as Finance, Marketing, and Product.

We’re excited about you because you’re the kind of person who not only is technically proficient but is also curious about how the business is performing. You are a willing collaborator across teams and take pride knowing that your role can make a difference by providing thoughtful analysis and strategic recommendations.

What You’ll Do

• Be the lead Business Intelligence Analyst across Hiya’s Go-to-Market revenue organization (Direct Sales, Indirect Sales, Customer Success)

• Develop executive level dashboards that enable the business to make data driven decisions

• Automate business reporting processes and create self-service dashboards across Hiya’s product portfolio focused Hiya Connect but expanding to new products

• Perform ad hoc analysis and data investigation/discovery to identify and/or explain business and marketing trends or anomalies

• Collect, maintain, manage, interpret and analyze data received from internal and external data sources

Qualities that will make you successful:

• 5+ years of experience working with complex consumer data, with a proven ability to independently analyze, interpret, and deliver insights that drive business decisions.

• Demonstrated success in fast-paced, high-growth environments, with the ability to bring structure to ambiguity, self-direct priorities, and navigate without detailed instruction.

• Skilled at owning full analytical workstreams, from wrangling raw data to surfacing high-impact insights and strategic recommendations, with minimal oversight.

• Proven cross-functional collaborator who can seamlessly partner with Product, Marketing, Finance, and Operations teams to align on metrics, performance drivers, and opportunities.

• Strong presence: comfortable presenting findings and recommendations to internal stakeholders and external partners, vendors, or customers, in a way that is both data-informed and business-savvy.

Technical Proficiency – Core to This Role

• Advanced proficiency in Excel (or Google Sheets) for modeling, analysis, and performance tracking.

• Skilled in PowerPoint (or Google Slides) for executive-ready storytelling, and Visio (or equivalent) for process flows and system mapping.

• Fluent in SQL for querying and transforming data; experience with Python and/or R is preferred and adds value in more advanced modeling or automation work.

• Deep experience with BI tools such as Sigma, Tableau, Looker, Power BI, or similar, able to design intuitive, impactful dashboards and reporting frameworks.

• Hands-on experience with Databricks, with the ability to work across large, complex datasets in a scalable and efficient way.

• Comfortable working with Salesforce data, including custom fields and schema navigation, to support reporting, pipeline analysis, or marketing attribution.

• Adept at working with raw and unstructured data, transforming it into reliable insights that inform business strategy.

• Bachelor's degree in a quantitative, technical, or business-related field (e.g., Data Science, Computer Science, Statistics, Economics, Business).

The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing,